Facilities Service Center Coordinator

UMass Lowell • Lowell, MA

21d

About The Position

This position provides broad based Customer Service support as needed to the Facilities Service Center. Primary duties include responding to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries, the coordination of employee programs (such as uniforms, gas cards, cell phones, and procurement/business support) as needed to the Facilities Management Department. Miscellaneous office support will include coordinating office activities and support for multiple senior-level managers and other team members within the Facilities Management Department to ensure the smooth operation of facilities business including procurement and accounts payable processing, strategic reporting, process improvement

Requirements

• Bachelors with 1 year of related business experience
• Will consider candidates with at least two years of college and 5 years of related business experience or HS diploma or GED/equivalent and 7 years of related experience.
• Experience responding to calls of an urgent nature and providing appropriate guidance and customer service
• Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders
• Strong organizational skills, including the ability to coordinate multiple tasks simultaneously and work independently with short deadlines
• Proven ability to understand and follow complex oral and written instructions
• Experience handling confidential materials and information and maintain confidentiality
• Demonstrated competency in Microsoft Suite

Nice To Haves

• Bachelors with 3 years of related business experience.
• Experience responding to calls of an urgent nature and providing appropriate guidance and customer service
• Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders
• Experience in procurement or logistics or similar
• Experience in Facilities Management or similar department
• Experience with a Facilities Workorder system
• One or more years experience in higher education (or similar institutions)
• Experience with accounts payable, finance or procurement

Responsibilities

• Responding to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries
• Coordination of employee programs (such as uniforms, gas cards, cell phones, and procurement/business support) as needed to the Facilities Management Department
• Coordinating office activities and support for multiple senior-level managers and other team members within the Facilities Management Department to ensure the smooth operation of facilities business including procurement and accounts payable processing, strategic reporting, process improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level