Facilities/Project Manager, Retail Operations - New York, NY

Estée Lauder Companies•New York, NY

2d•$85,000 - $139,600

About The Position

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty. Description Repairs and Maintenance • All Emergency and Afterhours work orders • Approve Not to Exceed limit amounts in Service Channel • Service channel Bi-weekly export reports • Manage all escalations from the Brand and its leadership teams • Manage the quality and consistency of service from the OneSource team • Provide daily support to the OneSource supervisor on all escalated issues and development opportunities • Lead Support in operations of the Service Channel system for OneSource team/Brands/Corporate support teams • Develop new system updates with Service Channel support based on Brand/Corporate needs and facilitate training for all new employees and field leaders • Manage Service Channel dashboards • Provide monthly performance reports to brands and stakeholders on R&M WO’s and costs • Manage lease and brand driven capital renovations under $100K for respective brands • Identify project scope, create timelines and project plans with relevant departments and track progress to ensure each project is completed by the given deadline • Facilitate lease/brand/corporate driven store closures and all work on behalf of brand + landlord/Sub-Tenant • In partnership with the finance team, manage brand R&M budgets • Develop, implement, oversee preventative maintenance recommendations and budgets on an annual basis • Manage cross functional and departmental Service Channel projects, i.e. EHS, Interconnected Retail (IT). • Partner with RDDC for turnover of new store documentation and information along with turnover of store design material. Description (Continued) Vendor Management • Actively evaluate existing vendors based on service, quality and cost • Work with IP to develop RFP’s for new services and products am • Facilitate pricing and negotiate on the brands behalf for sub-contractor pricing and vendor agreements • Research and resolve past due invoices and open statements • Administer Vendor compliance documentation per EHS guidelines thru Service Channel/Fixbook on an annual basis • Create end to end vendor maintenance in Ariba • Create Purchase Orders, perform goods receipt, reconcile payments for R&M vendors. Retail Projects • Planning and hands-on management/oversight for multiple projects at various locations including new store openings, closings and renovations • Lead project conference calls to align all Corporate Business Partners on key dates, project milestones and outstanding action items • While onsite, you must be able to identify, solve and/or escalate issues that arise • Identify, prevent, and manage risks throughout each project lifecycle, keeping stakeholders informed throughout the duration of the project • Develop project agendas and supporting materials, such as turn books and quick reference guides • Demonstrate full accountability for end to end management of projects • Lead project conference calls to align all Corporate Business Partners on key dates, project milestones and outstanding action items • Provide regular updates to Team Lead for project schedule, at-risk action items and staffing concerns • Maintain the store opening/closing checklist in the shared project tracker • Complete and submit all necessary opening and closing order forms

Requirements

At least 5 years of experience in Retail Facilities Maintenance/Vendor Management roles.
Strong track record of driving excellent retail operations and building capabilities ⁃ developing, managing, training, and measuring retail policy and procedure programs for a sizable business/market
Knowledge of retail operations and strategy
Able to comprehend and provide inputs into business strategies
Excellent oral/written communication and presentation skills.
Experience working with a Work Order Platform like ServiceChannel or Fexa.
Able to confidently communicate with leaders in various levels: Affiliates and Regional
Able to drive changes by influencing, inspiring, teaching, and collaborating
Knowledge of Customer Journey, Consumer Experience & Satisfaction Survey Programs, Workforce Management & Labor Optimization

Nice To Haves

Experience in International retail organization, luxury / prestige beauty industry is preferred but not required

Responsibilities

All Emergency and Afterhours work orders
Approve Not to Exceed limit amounts in Service Channel
Service channel Bi-weekly export reports
Manage all escalations from the Brand and its leadership teams
Manage the quality and consistency of service from the OneSource team
Provide daily support to the OneSource supervisor on all escalated issues and development opportunities
Lead Support in operations of the Service Channel system for OneSource team/Brands/Corporate support teams
Develop new system updates with Service Channel support based on Brand/Corporate needs and facilitate training for all new employees and field leaders
Manage Service Channel dashboards
Provide monthly performance reports to brands and stakeholders on R&M WO’s and costs
Manage lease and brand driven capital renovations under $100K for respective brands
Identify project scope, create timelines and project plans with relevant departments and track progress to ensure each project is completed by the given deadline
Facilitate lease/brand/corporate driven store closures and all work on behalf of brand + landlord/Sub-Tenant
In partnership with the finance team, manage brand R&M budgets
Develop, implement, oversee preventative maintenance recommendations and budgets on an annual basis
Manage cross functional and departmental Service Channel projects, i.e. EHS, Interconnected Retail (IT).
Partner with RDDC for turnover of new store documentation and information along with turnover of store design material.
Actively evaluate existing vendors based on service, quality and cost
Work with IP to develop RFP’s for new services and products am
Facilitate pricing and negotiate on the brands behalf for sub-contractor pricing and vendor agreements
Research and resolve past due invoices and open statements
Administer Vendor compliance documentation per EHS guidelines thru Service Channel/Fixbook on an annual basis
Create end to end vendor maintenance in Ariba
Create Purchase Orders, perform goods receipt, reconcile payments for R&M vendors.
Planning and hands-on management/oversight for multiple projects at various locations including new store openings, closings and renovations
Lead project conference calls to align all Corporate Business Partners on key dates, project milestones and outstanding action items
While onsite, you must be able to identify, solve and/or escalate issues that arise
Identify, prevent, and manage risks throughout each project lifecycle, keeping stakeholders informed throughout the duration of the project
Develop project agendas and supporting materials, such as turn books and quick reference guides
Demonstrate full accountability for end to end management of projects
Lead project conference calls to align all Corporate Business Partners on key dates, project milestones and outstanding action items
Provide regular updates to Team Lead for project schedule, at-risk action items and staffing concerns
Maintain the store opening/closing checklist in the shared project tracker
Complete and submit all necessary opening and closing order forms

Benefits

The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others.
Many of these benefits are subsidized or fully paid for by the company

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