FACILITIES PROGRAM MANAGER

Compass Group USA Inc•Houston, TX

26d

About The Position

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative Facilities Management solutions that ensure a safe, healthy, and sustainable environment. ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). The Facilities Program Manager will lead the Account Management team and will be a Communications and Performance Management leader. Responsible to create and execute a communications/performance strategy. Leading and developing the change management strategy for developing and sustaining a cadence of communications/performance for a variety of audiences regarding contract performance and changes resulting from new operations. Responsible for leading governance, procurement, safety, and compliance programs ensuring strategies are defined and deliverables are achieved. Serves as main point of contact and administrator for processes to support site management and governance including change requests, investment project requests and escalations Partners with account finance to identify cost savings opportunities and manage savings approval process Responsible for creating and managing tools and technology programs to actively monitor and report site performance: Key Performance Indicators (KPIs) and Operational Performance Indicators (OPIs) ESFMx Dashboard (Financial Reporting/Work Order Management) SharePoint Document Repository and Management Define and implement Key Performance Indicators (KPIs) as outlined in the MVA and Operational Performance Indicators (OPI) Create standard for site level and business unit level reporting and own development of materials monthly, quarterly and annually including Quarterly Business Reviews (QBR) Partner with site teams and SMEs to create actions plans for areas where there are performance opportunities: Manage teams to ensure project activities are closed and communicated as defined in PMO Transformation meetings Draft messages on behalf of the leadership team, leveraging strategic and tactical messages and, with input from leaders, incorporate relevant current issues.

Responsibilities

Create and execute a communications/performance strategy.
Lead and develop the change management strategy for developing and sustaining a cadence of communications/performance for a variety of audiences regarding contract performance and changes resulting from new operations.
Lead governance, procurement, safety, and compliance programs ensuring strategies are defined and deliverables are achieved.
Serve as main point of contact and administrator for processes to support site management and governance including change requests, investment project requests and escalations
Partner with account finance to identify cost savings opportunities and manage savings approval process
Create and manage tools and technology programs to actively monitor and report site performance
Define and implement Key Performance Indicators (KPIs) as outlined in the MVA and Operational Performance Indicators (OPI)
Create standard for site level and business unit level reporting and own development of materials monthly, quarterly and annually including Quarterly Business Reviews (QBR)
Partner with site teams and SMEs to create actions plans for areas where there are performance opportunities
Manage teams to ensure project activities are closed and communicated as defined in PMO Transformation meetings
Draft messages on behalf of the leadership team, leveraging strategic and tactical messages and, with input from leaders, incorporate relevant current issues.