Facilities Operations Manager

ABM Industries • Tampa, FL

239d

About The Position

ABM Industries is seeking a dynamic and experienced Facilities Operations Manager to oversee and optimize parking-related operations within our organization. This role requires strong leadership skills, in-depth knowledge of aviation regulations and best practices, and a commitment to delivering exceptional service to our clients.

Requirements

• One to three years of parking management and supervisory experience.
• Proven knowledge of shuttle and transportation operations.
• Good communication skills both written and verbal.
• Proven knowledge of MS Office including word, excel, outlook and PowerPoint.

Responsibilities

• Preparation of weekly schedule for CSRs and Facility Coordinators; monitoring of all parking shuttle operations and revenue activities on the event log.
• Will manage a team of 200 parking and shuttle drivers on various shifts.
• Managing the master change fund to meet the change bank needs unique to the volume of each operating cashier shift.
• Daily drop of all cashier deposits and transfer to Auditing Clerk.
• Filling out fund and drop accountability forms and other reports daily.
• Entering Cashiers' TOD amounts into the Parking RDMS.
• Transfer of all cashier tickets and related paperwork to audit department daily.
• Handling of guest problems at the exit, including fee adjustments per policy.
• Maintenance of accurate space count throughout the shift.
• Monitoring of CSRs and Facility Coordinators for uniform compliance.
• Management of the shift according to the policy and procedures outlined in the parking operations manual.
• Collecting and updating of License Plate Inventory and recording gate readings nightly.
• Logging and dispatching all police tow requests.
• Collecting fees and recording all impound releases.
• Overseeing the towing and impoundment operation, including research, notification of owners, titling, and sale of abandoned vehicles.
• Monitor the PARCS equipment for error messages and malfunctions.
• Answer calls from CSRs regarding equipment issues.
• Search LPI for vehicles as required.
• Send all trouble tickets regarding any PARCS equipment to HUB in a timely manner.
• Track the opening and closing of all garages.
• Answer intercom calls from guests and employees.
• Manually control gates, as necessary.
• Performs other duties as assigned or requested.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors