The City University of New York's Department of Facilities Planning, Construction, and Management (FPCM), through its recently formed Office of Facilities Maintenance, Operation, and Emergency Response, will lead the university's shared facilities services operations. The newly envisioned shared facilities services model will operate through the university's four regional maintenance hubs, supported by the business and administration teams operating from the facility's central office. The strategic goal of the shared facilities services is to ensure a standardized, professional level of facility operations, and centralized oversight for the maintenance and upkeep of CUNY's portfolio of 300 buildings and 26 million square feet of educational facilities. The Facilities Operations Center Dispatcher is a key member of the Operations Center team and serves as the first point of contact for all facilities-related service requests across the University. Dispatchers are responsible for receiving, documenting, and coordinating both emergency and non-emergency maintenance requests during business hours, ensuring timely communication with facilities staff at all hubs. This role ensures live response coverage between 8:00 AM - 5:00 PM, with dispatchers scheduled on shifts of either 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM.