Facilities Manager

JLL•Mountain View, CA

22d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager Job Summary Manage facility operations as single point of contact for clients ensuring efficient building functionality, safety compliance, and exceptional customer service. Lead housekeeping teams, manage vendor relationships, and self-perform facility requests while driving client KPIs and budget performance.

Requirements

Proven facilities management experience with strong professional presence
Excellent communication skills with ability to interface with senior and executive clients
Strong attention to detail and customer service orientation
Ability to self-perform small facility requests and manage multiple tasks effectively
Knowledge of maintenance and repair services
Understanding of safety practices and regulatory compliance
Budget management skills with variance reporting capabilities
Ability to manage relationships with subcontractors, suppliers, and stakeholders
Strong organizational and problem-solving skills
Ability to promote safety-first culture
Customer satisfaction focus

Nice To Haves

CMMS systems and facility management software experience
Commercial real estate or corporate facility management background
Capital project planning and vendor contract negotiation experience
Understanding of HVAC, electrical, plumbing, and building systems
Knowledge of sustainability and energy management programs
Experience with OSHA standards and environmental compliance

Responsibilities

Serve as liaison between clients and landlord with 24/7 accountability for assigned buildings
Self-perform specific facility service requests and ensure efficient execution of common processes
Conduct client meetings and monitor customer satisfaction levels in facility management services
Interface with senior and executive level clients maintaining strong professional presence
Establish safety-first culture through training, best practices, and recognition programs
Adhere to Take 2s, Pre-Task Plans, Safe Operating Practices, Safety Observation tours, and 5 Whys investigations
Ensure compliance with regulatory and standard safety requirements
Manage housekeeping team fostering collaborative environment and maximizing productivity
Manage subcontractors and suppliers ensuring delivery per contracts and expectations
Develop strategies with regional manager for continuous service delivery improvements
Manage operating expense budgets and provide monthly variance reports
Initiate purchase order requests for goods and services
Drive performance by meeting client Key Performance Indicators