Kent Island Resort Hiring Facilities Manager – Benefits & 401K

Talentuition, LLC

About The Position

At Kent Island Resort, we have combined the comforts and amenities clients expect from a luxury hotel and infused them with country house charm and contemporary new-world sophistication. As a leader in the industry, our guests expect superior customer service with every interaction, and we have cultivated a team of hospitality experts trusted with operating the premier hotel destination on Maryland’s Eastern Shore. Kent Island Resort is seeking a Facilities Manager to join our team of hospitality professionals. As part of the management team, our Resort Facilities Manager will lead by example to maintain the unique beauty of the resort and all maintenance aspects of the property. The Facilities Manager is responsible for the overall upkeep and conservation of the resort, ensuring maintenance needs across all departments are met in a timely and seamless manner. This role requires leadership skills and management experience, someone who can motivate and command excellence from our staff in a way that encourages a collaborative and client-service-driven environment. At VIVAMEE Hospitality, we believe that excellence begins when ME becomes WE. As a team, we support one another and our company's principles of integrity, transparency, and a positive vision for the future. As the Facilities Manager at Kent Island Resort, collaboration, exceptional customer service, and a genuine desire to create an unparalleled guest experience is how you will contribute to our collective goal of perfection in the industry.

Requirements

2 + years of experience working as a maintenance technician or relevant background
Experience working in a maintenance capacity in a hotel or relevant hospitality background preferred
Basic knowledge of HVAC, carpentry, and electrical systems
Ability to work in a fast-paced environment with frequent interruptions/changes
Excellent communication and interpersonal skills
Flexible schedule and ability to work nights and weekends
Ability to effectively interact with different personality types

Nice To Haves

Construction/electrical/plumbing certifications is a plus but not required

Responsibilities

Promote and portray the VIVÂMEE Values
Assist with training, motivation, and evaluation of maintenance staff members
Ensure fulfillment of preventative maintenance program to specific brand standards
Inspect guest rooms after preventative maintenance. Review any problems with relevant departments and recheck the room/suite before releasing it to Housekeeping/Front Office
Maintain a current inventory of all supplies
Maintain a work order assignment program for completed and pending work orders
Prioritize and complete work orders in a timely manner
Communicate to the party/department upon completion of tasks
Repair HVAC as required; and clean HVAC coils semi-annually or as required
Repair appliances as required
Ensure routine preventive maintenance on equipment is done, including, but not limited to laundry equipment, heating, and air condition units, ice machines, fire extinguishers, fire/smoke alarms, lawn sprinklers, fire equipment, and plumbing in accordance with warranty specifications
Maintain the hotel grounds; curb appeal, and building exteriors consistently
Develop and sustain maintenance department programs to ensure quality control is met
Coordinate with other departments to fulfill guest special requests
Assist the General Manager in resolving engineering guest concerns
Educate and lead department personnel on emergency procedures, key control, safety, and life safety precautions
Communicate necessary information to all departments through all forms of communications, including logs, department meetings, coaching, and counseling
Communicate all changes in suite/room status with the Front Desk and Housekeeping
Ensure VIVAMEE values are apparent and implemented in all team and customer interactions
Know, understand, and adhere to company-established policies and procedures
Other tasks as required by the management