Facilities Manager

JLL•Worcester, MA

1d•Onsite

About The Position

JLL empowers individuals to shape a brighter future in real estate by combining world-class services, advisory, and technology for clients. The company is committed to hiring talented people, empowering them to thrive, grow meaningful careers, and find a place where they belong. The Facilities Manager is responsible for assigned sites, providing leadership and direction to a team of highly skilled staff in delivering facilities management services within a professional office/warehouse environment. This role ensures the expected level of service delivery, as described in Service Level Agreements and measured by Key Performance Indicators, is achieved at the lowest possible cost, within the prescribed budget for each facility.

Requirements

Bachelor’s or Master’s degree in business administration, engineering technology, architecture or related field is preferred
A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams
Strong organizational and management skills
Strong interpersonal and supervisory skills
Strong presentation skills
Computer proficiency in CMMS
Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment
Superior client relationship management skills
Demonstrated organizational and problem-solving skills
Ability to plan and manage within budget and time constraints
Strategic thinker with strong implementation orientation
Basic understanding of commercial leases, contract documents and general accounting practices
Familiarity with and understanding of various building systems
Ability to multitask and work without direct supervision
Excellent prioritization and conflict resolution
Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Possess strong written, verbal communication and people skills
Strong collaborative management style
Ability to travel 10-20% of time to visually inspect in region sites and meet with JLL staff and Client representatives
Candidates must be authorized to work in the United States without sponsorship

Nice To Haves

Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful

Responsibilities

Execute overall vision and leadership for the regional facilities team
Establish and execute strategic direction for operations and maintenance team in alignment with client goals
Ensure all Client and JLL safety procedures are followed
Assist in development of training programs to increase team technical capabilities
Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites
Support the Area Manager in the implementation of short and long-term projects for the client project
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client
Develop the appropriate monthly/quarterly/annual reporting appropriate for the client
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implement the annual management plan for the buildings within the area
Oversee multiple facilities across the region of different functions
Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality
Maintain Site Configuration Management Documents and Project Documents - once project is handed over
Inspect buildings routinely to guarantee that building services are at the highest level of quality standards
Monitor and review preventive maintenance programs
Assist in the procurement of vendors and services as required, assure PO’s are issued in an accurate and timely manner
Validate Invoicing against issued PO’s
Utilize data to develop trends and insights that will drive continuous improvement in all site performance
Manage third-party contractors / vendors engaged in operating and maintaining properties
Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective
Maintain Sites using Service Level Agreements and key performance indicators
Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures
Develop and maintain positive relationship with Client Branch Managers and Operations teams
Primary interface with client representatives
Collaborate to determine client expectations
Ensures delivery of committed services and overall satisfaction with JLL performance
Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour
Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership
Foster a collaborative teamwork environment
Promote energy and enthusiasm
Maximize productivity
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible
Ensure facility compliance with use of the new tools
Complete all performance reviews, both mid-year and year-end, on a timely basis
Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans
Work with Senior FM to ensure proper performance management steps are taken
Work with the Account Management team to source employee career growth and development opportunities within or outside of the account
Understand employee career growth aspirations to enable matching of firm needs with employee abilities
Promote a culture of diversity and inclusivity for all team members
Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client
Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects
Ensure compliance with Jones Lang LaSalle minimum audit standards