Facilities Manager

Susquehanna International Group, LLP•Bala Cynwyd (Philadelphia Area), PA

About The Position

Susquehanna is seeking an experienced Facilities Manager to join our property management team. Reporting to the Global Property Manager, this role is responsible for overseeing day-to-day operations and support the U.S. Facilities team. Responsibilities include managing work orders, developing processes and ensuring effective communications between departments and stakeholders. The ideal candidate will demonstrate a proactive, results-driven approach, along with strong management and problem-solving skills. In this role you will: Oversee daily operations of class A multi-story office headquarters environment. Serve as a primary point of contact for facility related inquiries, issues, and escalation across headquarters. Manage, maintain, and monitor the facilities ticketing/work order system, and provide performance insight to management. Manage and oversee a team of facilities staff ensuring high performance, accountability, and service excellence. Assist in identifying necessary resources to meet team goals and help prioritize outstanding action items. Assist with properties-related requests, support vendor relationship management and help maintain regulatory compliance. Develop and implement preventative maintenance programs to maximize equipment life cycles. Ensure compliance with health and safety policies, procedures to support a safe, productive work environment. Ability to maintain customer service focus while juggling multiple responsibilities and priorities. Ability to be self-directed and self-motivated to handle various tasks. The Individual will be empowered to make decisions with the guidance of the Global Property Manager. Assist in documenting responsibilities, improving efficiency, and streamlining processes. Help evaluate current facility processes and make recommendations for improvement. Identify training needs for end-users and direct reports to increase efficiency and productivity. Contribute to developing policies, procedures, and standards for operational processes. Support additional responsibilities as required.

Requirements

5-10 years of relevant experience required, preferably in corporate facilities, property management, or multi-site building management.
Experience managing employees and driving team performance.
The ability to work independently, demonstrate resourcefulness and apply critical thinking skills.
Verbal and Written Communication: The ability to effectively convey ideas and facts across internal teams.
Analysis and Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
Planning and Organizing: Coordinates ideas and resources to achieve goals.
Flexibility and agility to adapting to the team’s needs.
Ability to work independently and function as part of a team.
Strong time management, research & analytical skills.
A history of detail-oriented, multi-tasking in a fast-paced, deadline-driven environment.

Nice To Haves

FMP or CFM certification a plus, not required.

Responsibilities

Oversee daily operations of class A multi-story office headquarters environment.
Serve as a primary point of contact for facility related inquiries, issues, and escalation across headquarters.
Manage, maintain, and monitor the facilities ticketing/work order system, and provide performance insight to management.
Manage and oversee a team of facilities staff ensuring high performance, accountability, and service excellence.
Assist in identifying necessary resources to meet team goals and help prioritize outstanding action items.
Assist with properties-related requests, support vendor relationship management and help maintain regulatory compliance.
Develop and implement preventative maintenance programs to maximize equipment life cycles.
Ensure compliance with health and safety policies, procedures to support a safe, productive work environment.
Ability to maintain customer service focus while juggling multiple responsibilities and priorities.
Ability to be self-directed and self-motivated to handle various tasks.
Assist in documenting responsibilities, improving efficiency, and streamlining processes.
Help evaluate current facility processes and make recommendations for improvement.
Identify training needs for end-users and direct reports to increase efficiency and productivity.
Contribute to developing policies, procedures, and standards for operational processes.
Support additional responsibilities as required.