Facilities Manager – Field Support

Support Center•Maitland, FL

About The Position

Essential Functions: Facilities Management: Manages preventative maintenance programs for corporate units and track/maintain checklists. Drafts and implements routine maintenance schedules and standards; ensures compliance with these standards. Establish relationships across multiple regions. Conduct regular field visits and restaurant walkthroughs to assess facility conditions, identify maintenance needs, and support operational readiness. Manage and update facility work orders through the company’s maintenance or ticketing platform. Coordinate on-site vendor visits and provide field support during repairs, inspections, and service calls. Assist with approved minor repairs and general upkeep as needed. Identify, track, and organize parts, materials, and tools needed for facility repairs and maintenance. Does small pre-approved in-house repairs. Supports restaurant operators in the effective use of the facilities management platform, including work order submission, status tracking, vendor coordination, and issue follow-up. Handles all callbacks for previous work and warranty calls from new stores. Tracks costs and look at repairs vs. replacement options. Project Management: Supports Development Department where needed on certain projects. Coordinate repairs and scheduling with new vendors and new restaurant openings in Central Florida. Works with equipment manufacturers to report issues. Creates warranty call lists and provides them to operators. Develops and maintains relationships with existing and potential future vendors. Supports new projects through openings. Additional Responsibilities That May Be Performed: Performs other related duties as assigned. Respond to urgent maintenance calls outside normal business hours when needed. Support emergency repair coordination, including nights or weekends as business needs require. Respond to e-mail, text and voicemail, as necessary.

Requirements

Associate degree in project management, construction, or related major; OR equivalent combination of education and experience
Maintenance/handyman/facility support background
Understanding of HVAC/electrical/plumbing
Basic tools
Smartphone/apps/work orders
Commercial facilities experience mandatory
Ability to think ahead and plan over a one to two-year span.
Working knowledge of building systems including HVAC, plumbing, minor electrical, and general restaurant equipment
Ability to assess repair needs, prioritize work, and coordinate vendors across multiple locations
Ability to manage multiple projects, timelines, and service requests in a fast-paced environment
Experience using work order systems, ticketing platforms, smartphones, and standard office software
Ability to organize and manage multiple priorities.
Knowledge of materials, methods, and the tools involved in the construction or repair of restaurants.
Skill in assessing and prioritizing multiple tasks, projects, and demands.
Strong written and verbal communication skills
Commitment to Company’s core values, and mission
Process Management : Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Managing and Measuring Work : Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Influence and Collaboration : Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Decision Quality: Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Responsibilities

Manages preventative maintenance programs for corporate units and track/maintain checklists.
Drafts and implements routine maintenance schedules and standards; ensures compliance with these standards.
Establish relationships across multiple regions.
Conduct regular field visits and restaurant walkthroughs to assess facility conditions, identify maintenance needs, and support operational readiness.
Manage and update facility work orders through the company’s maintenance or ticketing platform.
Coordinate on-site vendor visits and provide field support during repairs, inspections, and service calls.
Assist with approved minor repairs and general upkeep as needed.
Identify, track, and organize parts, materials, and tools needed for facility repairs and maintenance.
Does small pre-approved in-house repairs.
Supports restaurant operators in the effective use of the facilities management platform, including work order submission, status tracking, vendor coordination, and issue follow-up.
Handles all callbacks for previous work and warranty calls from new stores.
Tracks costs and look at repairs vs. replacement options.
Supports Development Department where needed on certain projects.
Coordinate repairs and scheduling with new vendors and new restaurant openings in Central Florida.
Works with equipment manufacturers to report issues.
Creates warranty call lists and provides them to operators.
Develops and maintains relationships with existing and potential future vendors.
Supports new projects through openings.
Performs other related duties as assigned.
Respond to urgent maintenance calls outside normal business hours when needed.
Support emergency repair coordination, including nights or weekends as business needs require.
Respond to e-mail, text and voicemail, as necessary.