Facilities Management Systems Trainer

Sodexo • North Bethesda, MD

111d

About The Position

Sodexo is seeking a Facilities Management Systems Trainer to join our FM Information Systems Instruction & Client Integration Team. This is a long-term temporary position that is benefits eligible and expected to last through January of 2027. In this role, you will provide training to support our FM Transformation as we transition existing and deploy new business into Salesforce Field Service deployments as well as training other supporting tools, such as reporting and mobile applications. Training methods will include webinar, live group, and one-on-one training. You may also participate in the development and improvement of training processes and materials, including user guides and e-Learning. This is a Remote-Based role with 80% travel. Candidates can live in any state within proximity to a major US airport.

Requirements

• 3+ years’ experience training software applications
• Understanding of relational databases
• Salesforce Field Service or CMMS (Computerized Maintenance Management System) experience a plus
• Experience with facilities management or facilities operations helpful
• Ability to learn, understand and explain complex technical processes to non-technical people
• Strong organizational and project management skills to manage multiple priorities
• Ability to work effectively with all levels of an organization in a collaborative team environment and with minimum supervision
• Advanced computer skills using Microsoft Office Suite and ability to learn new related software
• Ability to manage trainees in live and virtual training environments
• Ability to adapt training style and/or method to convey material to various audiences
• Strong comfort speaking in large groups
• Ability to make subject matter interesting and fun
• Customer focused
• Ability to motivate trainees
• Passion for learning
• Excellent presentation, verbal and written communication skills
• Excellent technical writing skills to aid in the creation of training material when necessary

Nice To Haves

• Salesforce Field Service experience
• CMMS experience
• Experience with facilities management or facilities operations

Responsibilities

• Provide FM Systems’ training to end users and support personnel
• Create and execute training plans to meet the customer needs
• Plan and coordinate training events
• Use analytical skills to find solutions and define workflows to meet client needs
• Promote continuous improvement of the training program by complying with the delivery and evaluation of the survey process
• Maintain training records in Smartsheet for all users
• Prepare material, including user guides and e-learning, to support training as needed

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree