Facilities Management Dispatcher/Office Coordinator
About The Position
This position manages and coordinates all facility maintenance requests by receiving calls, creating and assigning work orders to technicians, tracking progress, and maintaining communication with all parties involved. Key responsibilities include prioritizing maintenance based on urgency, monitoring automated systems for alarms like HVAC and electrical issues, coordinating emergency responses, and performing administrative tasks to ensure efficient and seamless facility operations. The role requires strong communication, multitasking, decision-making skills, and proficiency with computerized maintenance management systems (CMMS) or dispatch software. They report to Sr. Manager of Facilities Financial and Administrative Services.
Requirements
- High School diploma or GED required, Associates or Bachelor degree Preferred.
- 1 - 3 years of experience in dispatch service is preferred
- Ability to manage multiple tasks simultaneously and prioritize effectively, especially in high-pressure situations.
- Strong attention to details and high interpersonal skills.
- Strong analytical and decision-making skills to determine the proper course of action for various issues.
- Excellent communication and interpersonal skills for engagement with a variety of constituencies.
Nice To Haves
- Experience in maintenance industry strongly preferred.
- Experience in higher education setting preferred.
- Familiarity with work order management system (TMA or similar) and project management system (ProCore or similar) preferred.
- Strong leadership skills and a collaborative, service-oriented approach to work.
Responsibilities
- managing and coordinating all facility maintenance requests by receiving calls
- creating and assigning work orders to technicians
- tracking progress
- maintaining communication with all parties involved
- prioritizing maintenance based on urgency
- monitoring automated systems for alarms like HVAC and electrical issues
- coordinating emergency responses
- performing administrative tasks to ensure efficient and seamless facility operations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
