Facilities Maintenance Manager

Modern Construction Services • Charlotte, NC

3d

About The Position

The Facilities Maintenance Manager will provide overall strategic direction and operational oversight for our multi-client, nationwide work order management division. This is a high-accountability leadership role responsible for managing our largest department by headcount, with approximately 17 team members including two supervisory-level leads.
The position will supervise a team of service coordinators and relationship managers responsible for managing, processing, and fulfilling a large volume of work orders through the Fexa CMMS for our nationwide commercial facilities clients. Our clients submit requests spanning all major trades — plumbing, electrical, roofing, HVAC, and more — and it is this department’s responsibility to triage, dispatch, and resolve every issue efficiently and professionally. The Facilities Maintenance Manager will establish and oversee departmental Key Performance Indicators (KPIs) and client Service Level Agreements (SLAs).
The ideal candidate brings deep, hands-on knowledge of commercial facilities maintenance across multiple trades, paired with exceptional communication skills. Success in this role requires someone who over-communicates, asks questions proactively, provides regular updates to leadership and clients, and does not leave anyone guessing. The ability to operate with calm and clarity under pressure, in a fast-paced, high-accountability environment, is essential.
The Facilities Maintenance Department Manager will provide outstanding client relationship management and customer service while conveying comprehensive understanding of developing and interpreting various scopes of work and repair for commercial facilities maintenance and construction trades. This role reports directly to the CEO and collaborates with Senior Leadership on sales management, budgeting, and the establishment of both short-term and long-term departmental growth objectives.

Requirements

• 10+ years of experience in commercial facilities maintenance, with demonstrated knowledge across multiple trades including plumbing, electrical, roofing, and HVAC.
• 4-5+ years in a department management or leadership role, overseeing teams in a high-volume, service-driven environment.
• Proven track record in high-volume work order management and client service delivery, with the ability to develop and execute strategies that improve customer satisfaction and operational efficiency.
• Exceptional communication skills — over-communicates proactively, provides regular updates to leadership and clients, and ensures no one is left guessing on status or next steps.
• Demonstrated ability to perform under pressure in a fast-paced, high-accountability environment; able to hold the operation together while continuing to learn and improve.

Responsibilities

• Oversee the day-to-day operations of the division, including staffing, training, performance management, and employee development across a team of approximately 17, including two supervisory-level leads.
• Optimize workflows, processes, and technologies to ensure efficiency, productivity, and cost-effectiveness.
• Track key performance indicators (KPIs) and client Service Level Agreements (SLAs), identify areas for improvement, and implement data-driven solutions.
• Ensure adherence to quality standards, compliance with regulations, and best practices in customer service.
• Work closely with other departments, such as accounting and HR, to ensure seamless collaboration and alignment.
• Develop and manage the division budget, including resource allocation and cost control.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer experience.
• Oversee the selection, implementation, and maintenance of work order management and CMMS technology, including systems such as Fexa, CRM platforms, and analytics tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed