Facilities & Life Support Manager - Onondaga County Aquarium

ZOOCEANARIUM GROUP LLC•Syracuse, NY

13d•$60,000 - $70,000•Onsite

About The Position

The Facilities & Life Support Manager is responsible for the safe, efficient, and reliable operation of all building systems, life support systems (LSS), and facility infrastructure throughout the aquarium. This position will play a key leadership role in the commissioning and startup of the new facility, assisting in the installation, overseeing the testing and initial operation of all life support, mechanical, and building systems prior to opening. Once operational, the Facilities & Life Support Manager will oversee a team responsible for preventive maintenance, custodial services, and daily facility operations to ensure optimal conditions and wellbeing for both animals and guests. The position also manages external service contracts and coordinates with Onondaga County Facilities Management to schedule and supervise skilled trade support.

Requirements

Minimum 5–7 years of experience in facilities or engineering management, ideally in a public attraction, aquarium, zoo, or hospitality environment.
Must hold and maintain First Aid, CPR, Emergency O2, and AED certification; training will be provided.
Proficient in operating, maintaining, designing and building life support systems for marine and freshwater systems required.
Knowledge and ability to adhere to OSHA standards and proper use of personal protective equipment in an aquarium environment required.
Skilled in general construction, troubleshooting mechanical systems and the safe use of tools.
Experience with Ozone generation, safety, handling and its use in aquariums is essential.
Degree or relevant work experience required.
Exceptional leadership skills and proven experience.
Excellent verbal and written communication skills.
Experience managing departmental budgets.
Strong listening, presentation and decision-making skills.
Creative problem solver who thrives when presented with a challenge.
Energetic and eager to tackle new projects and ideas.
Ability to stand for long periods of time.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Requires the ability to perform the physical, visual and hearing requirements in the working conditions below
Must be available for evenings, weekends, and holidays.
Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Nice To Haves

Preferred certification – OSHA 10 for General Industry.
Preferred certification – AALSO Operator Level III.

Responsibilities

Collaborate with the construction and operations teams during facility commissioning to ensure all life support, HVAC, electrical, plumbing, and building systems meet performance standards and operational requirements.
Develop and implement preventive maintenance (PM) schedules, SOPs, and safety protocols for all building and LSS equipment.
Assist in system testing, equipment startup, and documentation of O&M manuals.
Establish spare parts inventory, maintenance tools, and vendor relationships.
Recruit, train, and onboard LSS and Custodial teams prior to opening.
Ensure all life support equipment—including pumps, filtration, ozone, UV, control systems, and chemical dosing systems—operates within design specifications and established safety tolerances.
Oversee water quality management in coordination with the Life Sciences team, ensuring all aquatic systems meet required parameters (temperature, salinity, dissolved oxygen, nitrogen cycle stability, ORP, pH, and clarity) and that corrective actions are implemented promptly.
Manage building infrastructure systems such as HVAC, lighting, plumbing, fire protection, and water management.
Direct and support the custodial team to ensure exceptional cleanliness, guest comfort, and adherence to health and safety standards.
Supervise maintenance staff and contractors in completing PM, repairs, and capital projects.
Administer all building and maintenance service contracts, including waste management, HVAC, pest control, landscaping, and specialized systems vendors.
Serve as the primary liaison with Onondaga County Facilities Management, coordinating skilled trades support while retaining oversight responsibility for all aquarium-specific systems and ensuring facility needs unique to aquarium operations are accurately represented.
Maintain accurate logs, work orders, and system performance data.
Develop and lead emergency response protocols for facility and life support failures, including power outages, water quality incidents, structural leaks, environmental alarms, and critical life support equipment failures.
Ensure all facilities and life support staff are trained in incident response, lockout/tagout, confined space safety, respiratory protection, and chemical handling.
Serve as the primary contact for after-hours emergencies involving facility or life support systems, ensuring timely response and coordination with staff, contractors, and emergency services as needed.
Coordinate facility support for special events, extended hours, and seasonal operations.
Develop and manage departmental budgets for maintenance, utilities, custodial supplies, and service contracts.
Ensure compliance with all relevant local, state, and federal regulations, including OSHA, EPA, NY State DEC, U.S. Fish & Wildlife Service (USFWS), Florida Fish & Wildlife Conservation Commission (FWC), local Health Department codes, Fire Marshal requirements, and AZA facility operations standards.
Collaborate with animal care, operations, and guest experience departments to maintain a safe, functional, and visually appealing environment for all guests and staff.
Monitor and optimize utility consumption (electric, water, gas) and implement sustainability initiatives related to energy efficiency, heat recovery, and water conservation.
Other duties as assigned.