Facilities Intern

Boston Mutual Life Insurance Company•Canton, MA

21h•Onsite

About The Position

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve – representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite, and courteous. Leave our customers and associates “better than where we found them.” The Facilities Intern is an individual contributor role that supports the Facilities Director and the broader General Services team. This internship provides hands‑on experience in facilities operations, workplace safety, vendor coordination, and general building maintenance. This role is required to be on-site 5 days a week. The Facilities Intern assists with day‑to‑day tasks to help ensure the safety, cleanliness, functionality, and overall upkeep of the workplace. This role is ideal for students interested in facilities management, construction, building operations, or related fields.

Requirements

Education: Currently enrolled in a high school, vocational/technical program, or college program focused on facilities management, construction, engineering, architecture, or related fields preferred
Prior experience in maintenance, building operations, or trades helpful but not required
Will train for all responsibilities
Interest in building operations and hands‑on maintenance tasks
Ability to communicate effectively with co‑workers, tenants, and vendors
Willingness to learn and follow safety procedures and standards
Ability to lift moderate weight, move equipment, and assist with physical tasks
Dependable, proactive, and eager to contribute
Ability to work occasional extra hours for special projects or events (as needed)
Ability to life up to 50 lbs.

Responsibilities

Participate in a structured onboarding program to gain a working knowledge of building operations, safety standards, materials, and Facilities processes
Support daily Facilities operations, including room setups, furniture moves, inventory support, and basic building maintenance under supervision
Learn and assist with the Facilities request intake and work order process, including service response expectations and escalation procedures
Support a live construction and space reconfiguration project, gaining exposure to demolition, painting, and project coordination activities
Observe and document tenant needs, recurring service requests, and opportunities to improve Facilities service delivery
Develop an understanding of task prioritization, including which activities may be completed independently versus those requiring team support or vendor engagement
Assist with vendor coordination and gain exposure to vendor performance management, service scope oversight, and on‑site interactions
Conduct research and analysis related to vendor services, performance, and potential cost‑savings opportunities
Contribute to a facilities maintenance assessment identifying operational risks, inefficiencies, and improvement opportunities
Prepare and deliver a professional, executive‑level presentation summarizing facilities findings, vendor insights, and actionable recommendations
Incorporate leadership feedback and continue supporting Facilities management with follow‑up analysis, planning, and implementation support
Create documentation and summaries to support ongoing Facilities improvement initiatives and future planning