Facilities Information System Manager

NBCUniversal•Universal City, CA

4d•$90,000 - $125,000•Onsite

About The Position

NBCUniversal is looking for a Facilities Information System Analyst! In this role, you will engage with all aspects for the NBCU Enterprise Integrated Workplace Management System (IWMS) and related connected Information Systems. The IWMS is a core technology platform for NBCU enabling workforce labor scheduling, space management, move management, inventory, asset management & purchasing functions. You will work closely with business units through the company documenting business processing, mapping system configurations and architect system data repositories to drive reporting for decision making and day to day operations.

Requirements

5+ years of demonstrated experience managing complex technology platforms
3+ years of experience supporting and navigating multiple Integrated Workplace Management Systems (IWMS)
Analytical expert- You create tools and processes quickly and accurately to provide job estimates for clients leveraging deep industry experience, historical trends, team expertise, and vendor relationships
Cool Under Pressure – You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities
Creative – You seems to always find a way to solve things no matter how perplexing they may first appear
Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Nice To Haves

Familiarity with Archibus or other similar Integrated Workplace Management Systems such as Maximo, Service Now, IBM Tririga, etc.
Demonstrated ability to map system fields for interface management
Ability to quickly understand varying system configurations, data structures, and business workflows
Proven analysis skills using Smart Client, excel, and other IT tools to manage the information system user environment.
Ability to navigate through complex process requirements to produce efficient system configurations for operations
Familiarity with Work Place & Facilities Operations desirable
Bachelor’s degree in computer science, engineering or related field
A passion for outstanding data quality and system efficiency

Responsibilities

Lead the oversight, performance, and reliability of facilities information systems, ensuring they consistently support operational, maintenance, and space‑management requirements at a managerial level
Manage the Enterprise IWMS Platform including all aspects of user permissions, levels of access and functionality.
Program, system test, and map system fields to ensure proper system function across all applications
Work closely with the hosted solution provider to set requirements/expectations for system upgrades, customizations, error handling and utilization
Train users on IWMS and work to optimize the experience for users across the portfolio
Drive data, analytics and visualization efforts collecting client requests for reporting and analysis
Utilize advanced user tools for database management; extract, transform and load exercises as needed to administer the system
Design & implement Service Level Agreements within the IWMS supporting client requests to set and meet expectations for service delivery across business units
Work with the Office Services space and move teams on system management
Work with the Maintenance Repair & Operations (MRO) and Service Center teams supporting enterprise sites with maintenance management, asset management Inventory and Customer Service process execution
Work with the NBCU Sustainability team on all things Facilities Sustainability Data and system integrations to carbon reporting tools
Work with the NBCU Sustainability team on all things Facilities Sustainability Data.
Expect to enhance existing IWMS and other Facilities databases to capture sustainability data and automate system integrations to carbon reporting tools
Meet with staff, vendors and stakeholders to drive utilization of the IWMS optimizing the user experience
Closely work with NBCU IT on all Facilities Information System support, upgrade and adoption needs
Create and implement standards, policy, best practices, and SOPs
As this role evolves, additional responsibilities will be assigned

Benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

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