Facilities Dispatch

Hilton Grand Vacations•Orlando, FL

About The Position

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential as a Facilities Dispatcher at The Fountains Resort! What will I be doing? As a Facilities Dispatcher, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards. Your duties include, but not limited to: Receives incoming work requests via telephone, email, radio, or Asgard. Dispatches work requests to facilities team members. Tracks work order requests for timely completion. Conducts follow-up calls to members, owners, and guests regarding submitted work requests. Enters all work request information into Asgard, allocating time and parts. Assigns radio and telephones to team members and retrieves at the end of shift. Reviews daily time sheets and enters all tasks performed. Responds by email to housekeeping requests when work is completed. Provides office support to managerial staff and generate reports as requested. Focuses on the productivity and efficiency of the team completing work orders. Communicates with supervisors on workloads and special tasks by other departments. Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement What we are looking for... Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

Requirements

Dispatch or equivalent experience
A minimum of one (1) years of administrative experience in related field required.

Nice To Haves

Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use good judgment; work independently, with minimal direction.
Strong analytical and problem solving skills.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.

Responsibilities

Receives incoming work requests via telephone, email, radio, or Asgard.
Dispatches work requests to facilities team members.
Tracks work order requests for timely completion.
Conducts follow-up calls to members, owners, and guests regarding submitted work requests.
Enters all work request information into Asgard, allocating time and parts.
Assigns radio and telephones to team members and retrieves at the end of shift.
Reviews daily time sheets and enters all tasks performed.
Responds by email to housekeeping requests when work is completed.
Provides office support to managerial staff and generate reports as requested.
Focuses on the productivity and efficiency of the team completing work orders.
Communicates with supervisors on workloads and special tasks by other departments.