Facilities Director - Critical Environment

JLL•Charlotte, NC

1d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team as a Data Center Operations Director in Charlotte, NC, or Dallas, TX. Lead the charge in managing cutting-edge data center properties and staff, maximizing uptime and site efficiencies. As the key player in our critical environments, you'll: Drive operational excellence and client satisfaction Develop and mentor high-performing teams Implement innovative engineering strategies Oversee financial performance and service delivery Foster strong client relationships Supporting the management and operation of client data center properties and staff. Management of resources to ensure the effective and efficient operation of the data center portfolio, maximizing up-time and site efficiencies is essential to this role. This position reports to the Data Center Operations Director. Some of your day will include: All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria, and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications. Manage client reporting and ensure contractual compliance Ensure fixed, variable, and incentive compensation under the contract are achieved relative to the Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments Accountable for the day-to-day performance of the assigned team and delivery of services within stated service levels, processes, and procedures to support and deliver services to achieve performance goals and objectives. Review metrics through the use of analytics or other tools provided by the Client and JLL to ensure that the portfolio is being managed within goal parameters. Measure, monitor, and report to Executive Leaders cost savings and value contributions of the team. Provide input and support to strategic planning initiatives and work with Account Director to identify portfolio and saving reduction opportunities. Interface, collaborate, and develop strong relationships with all stakeholders. Accountable for the accuracy and timely updates to all Client and JLL systems support tools, ie. E1, Corrigo, Clarify, Share Point, Tracker, etc. Support process owners and platform leaders with the implementation of training, education, and expectations to ensure teams adhere to all processes and procedures. Provide input to annual financial plans and manage capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year. Provide oversight and direction of development and approval of critical infrastructure projects, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents, and other critical information. Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery. Ensure all properties are operated, maintained, and tested by local, state, and national requirements overlayed by those required and expected of the Client Corporation Account, i.e., critical processes and reporting requirements. Manage suppliers and direct reports and effectively utilize suppliers, account teams, and corporate resources for the effective delivery of maintenance and repair services in support of the critical environment. Development of a succession planning program, including, but not limited to, an on/off onboarding program administered that supports account rotation, employee exit, and new employees.

Requirements

5+ years of operational experience with responsibility for leading teams in a data center environment
Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations including;
Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, uninterruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, PowerPoint, and Visio.
Demonstrated leadership skills in managing people and customers.
Strong oral and written communication, negotiation, and analytical skills.
Strong strategic thinker and planner.
Ability to develop and create alternative ways to proceed way forward.
Strong analytical ability to think about all the factors that might affect a situation and recommend and execute solutions.
Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.
Strong judgment, problem-solving, and crisis-management skills.
Monday - Friday day shift with on-call 24/7.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria, and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
Manage client reporting and ensure contractual compliance
Ensure fixed, variable, and incentive compensation under the contract are achieved relative to the Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments
Accountable for the day-to-day performance of the assigned team and delivery of services within stated service levels, processes, and procedures to support and deliver services to achieve performance goals and objectives.
Review metrics through the use of analytics or other tools provided by the Client and JLL to ensure that the portfolio is being managed within goal parameters.
Measure, monitor, and report to Executive Leaders cost savings and value contributions of the team.
Provide input and support to strategic planning initiatives and work with Account Director to identify portfolio and saving reduction opportunities.
Interface, collaborate, and develop strong relationships with all stakeholders.
Accountable for the accuracy and timely updates to all Client and JLL systems support tools, ie. E1, Corrigo, Clarify, Share Point, Tracker, etc.
Support process owners and platform leaders with the implementation of training, education, and expectations to ensure teams adhere to all processes and procedures.
Provide input to annual financial plans and manage capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.
Provide oversight and direction of development and approval of critical infrastructure projects, planning guidelines, commissioning, and close-out.
Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents.
Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents, and other critical information.
Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Ensure all properties are operated, maintained, and tested by local, state, and national requirements overlayed by those required and expected of the Client Corporation Account, i.e., critical processes and reporting requirements.
Manage suppliers and direct reports and effectively utilize suppliers, account teams, and corporate resources for the effective delivery of maintenance and repair services in support of the critical environment.
Development of a succession planning program, including, but not limited to, an on/off onboarding program administered that supports account rotation, employee exit, and new employees.