Facilities Coordinator Lead - Office

JLL • Charlotte, NC

89d • $55,000 - $65,000 • Remote

About The Position

The Facility Coordinator - Lead Office is a leadership position responsible for overseeing facility operations across multiple office locations. This role drives operational excellence by managing a team of Facility Coordinators, ensuring consistent service delivery aligned with IFM COE standards, and serving as a strategic partner in vendor management and work order processes. The position requires a proactive leader who can maintain high-quality facilities services while fostering team development and continuous improvement.

Requirements

• 5+ years of experience in facilities management, operations, or workplace services
• Proven leadership experience managing distributed teams
• Proficiency in CMMS platforms (Corrigo, FM Systems) and Microsoft Office applications
• Strong organizational, communication, and interpersonal skills
• Experience in vendor management and service delivery oversight
• Ability to navigate ambiguity, prioritize effectively, and drive results in dynamic environments
• Bachelor's degree or equivalent experience in facilities or operations

Nice To Haves

• Experience working with IFM COE standards and protocols
• Knowledge of preventative maintenance scheduling and facility compliance requirements
• Familiarity with budget management and cost-conscious operational initiatives
• Experience in data analysis and trend identification for operational improvements
• Background in safety and sustainability compliance within facilities management
• Training or mentoring experience in workplace services or operations
• Knowledge of workplace experience programs and employee satisfaction initiatives

Responsibilities

• Supervise and mentor Facility Coordinators across multiple office locations, conducting regular check-ins and performance reviews
• Monitor SLAs and KPIs to ensure consistent execution of IFM COE service protocols and maintain high service quality
• Oversee work order lifecycle management using CMMS platforms (Corrigo, FM Systems) and ensure timely resolution of service tickets
• Manage relationships with third-party service providers and contractors, scheduling preventative maintenance and recurring services
• Collect and analyze operational data to support client requirements and identify process improvement opportunities
• Partner with Experience and Workplace teams to elevate employee satisfaction and support strategic initiatives
• Contribute to the development of playbooks, FAQs, and operational frameworks to ensure consistency across the portfolio

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree