Facilities Coordinator I

Powerhouse • Columbus, OH

380d

About The Position

This position is responsible for serving customers by providing service information and resolving service issues in a timely manner by phone and/or email.

Requirements

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Facilities Maintenance with door experience preferred.
• Proficient in Microsoft Office Applications - Intermediate to advanced Excel skills necessary.
• Ability to navigate efficiently within customers' third-party software.

Responsibilities

• Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
• Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
• Work in conjunction with managers and team members on problem resolution.
• Answer customer questions about scope of services, making appropriate suggestions to resolve problems.
• Ability to analyze customer inquiries and determine means of resolution.
• Ability to answer the phone and/or email promptly to provide the best customer service possible.
• Cold calling potential vendor partners to develop partnerships.
• Input necessary data into computer system to track and follow up on customer requests.
• Create service tickets with clear scope of work and assign them to appropriate service provider.
• Communicate with clients and service providers on an ongoing basis to maintain first class relationships.
• Contribute to the team effort by accomplishing set goals as determined by Manager.
• Ability to prioritize tasks with overlapping timelines.
• Ability to work independently and self-solve.
• Keep accurate data and documentation of service requests.
• Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
• Must be a team player and able to support teammates at any given time.
• Must be proficient with Microsoft Office, with intermediate level or higher mastery with MS Excel.
• High affinity with software usage.
• Uphold the Powerhouse values of professionalism, integrity, and teamwork always.
• Must be able to pass a background check and drug screen.

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services