Facilities Assistant Shift Manager

PENN Entertainment • Perryville, MD

1h • $55,000

About The Position

The Facilities Assistant Shift Manager (ASM) takes on a pivotal role in overseeing the daily management of a designated shift within the Facilities Department. This entails supervising staff, supporting operational goals, monitoring performance and profit objectives, and ensuring adherence to scheduling and guest satisfaction. The Facilities ASM is also responsible for maintaining compliance with departmental budgets, responding to emergencies, and upholding preventive maintenance schedules. Regulatory compliance, property, and equipment inspections, and confidentiality in departmental and company matters are also key facets of this role.

Requirements

• Minimum of 18 years of age.
• Associate degree (A.A.) in Construction, Maintenance, or related field, and one year of related experience and/or training, or equivalent combination of education and experience.
• Must have working knowledge of electrical, plumbing, HVAC, and carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears.
• The ability to maintain a high level of confidentiality and professionalism.
• The ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• The ability to read and communicate verbally in English; written communication skills in English may also be required.
• The ability to write reports and business correspondence.
• Must have the ability to interact with guests, Team Members, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• The ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• The ability to deal with problems involving several concrete variables in standardized situations.
• The ability to occasionally push/pull carts and equipment weighing up to 100lbs.
• Must qualify for a license with the Maryland State Lottery Agency and meet any credentialling requirements of the Maryland Gaming Control Board.

Nice To Haves

• Previous experience with all aspects of maintenance and engineering (special emphasis on electric, plumping, air conditioning, and maintenance of all equipment.
• The ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Proficiency in Microsoft Office applications (Excel, Work, and Outlook).
• The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must possess a valid driver’s license and agree to periodic checks of driving records to determine continued suitability to drive company and/or patron vehicles.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Facilities Department.
• Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with the Manager regarding any concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Responds to all emergencies per established procedures and assists Team Members/resources in the event of an emergency.
• Adheres to preventive maintenance schedules for the facility.
• Ensures customer service standards are followed by all team Members and address issues as they arise.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Completes and maintains property and equipment inspections and their reports for the property.
• Maintains strict confidentiality in departmental and company matters.
• Assists with all maintenance and construction projects and suggests best practices for using in-house resources or outside vendors.
• Inspects projects after completion for satisfactory results.
• Assists with grounds crew and maintenance of property grounds, as applicable.
• Assists with ensuring OSHA standards are followed.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards/programs.
• Responsible for Team Member development and training programs.
• Responsible for rewards and recognition programs to maximize Team Member engagement.
• Evaluates Team Members within department and delivers constructive feedback to Team Members regarding performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for Team Member performance (discipline, coaching, and counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees