Facilitation Training Manager, Claims Management - General Liability (GLSP)

Walmart • Bentonville, AR

6d • $80,000 - $155,000

About The Position

As a General Liability Specialty Training Facilitator, you will lead high-impact training and contribute to the development of engaging learning modules that prepare associates for real-world performance from day one. This role blends instructional excellence with operational insight, ensuring every learner gains the confidence, accuracy, and readiness needed to succeed. If you are energized by coaching others, creating meaningful learning experiences, driving engagement, and directly influencing business outcomes, this is a meaningful opportunity to shape the General Liability associate experience and elevate performance at scale. About the Learning & Development Team The WCS Claims Operations Learning & Development team designs, builds, delivers, and continuously improves learning solutions that support operational excellence across Walmart Claims Services. We partner closely with business leaders to ensure training modules and materials are accurate, compliant, and aligned to performance standards. This role plays a critical part in connecting learning to measurable outcomes by facilitating high-quality training, contributing to the development and refinement of training modules, identifying performance trends, and providing actionable feedback to strengthen training effectiveness and associate readiness.

Requirements

• Experience facilitating instructor-led or virtual training in an operational environment
• Operations experience managing General Liability Specialty claims, with knowledge of processes, compliance, and performance standards
• Skilled at translating policies and SOPs into practical learning
• Strong observation and coaching skills to identify learner risk, proficiency trends, and performance gaps
• Proficiency with digital tools used for training delivery, reporting, and learner performance tracking
• Bachelor's degree and 2 years’ experience in insurance claims or relevant area OR 4 years’ experience in insurance claims or related area

Nice To Haves

• Customer Service
• Supervising Associates

Responsibilities

• Facilitate instructor-led, virtual, and blended training using approved curriculum and facilitation standards
• Build and update training modules, materials, and facilitation guides in partnership with Instructional Design
• Monitor learner engagement, proficiency, and readiness, documenting performance indicators and escalation needs
• Coach associates through knowledge gaps and early performance challenges
• Complete post-session documentation, reporting, and stakeholder communication

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager