Facilitated Enrollment Representative

Elevance Health•New York, NY

10d•$26 - $39•Hybrid

About The Position

Facilitated Enrollment Representative Location: New York City, New York. Experience interacting and assisting individuals throughout the NY State’s health insurance programs; (Medicaid Managed Care, Child Health Plus, and the Essential Plan) is required. Shift: Includes weekend work. Must be able to speak English and Chinese and/or Korean. Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Facilitated Enrollment Representative is responsible for providing education to potential members on the Affordable Care Act and the marketplace and facilitating new enrollments. How you will make an impact: Provides assistance to the community in understanding the marketplace and the insurance programs it offers. Provides individuals and small businesses with assistance in completing enrollment applications. Educates potential members on the tools available to help narrow their plan options. Assists individuals in comparing and contrasting the benefits costs and the quality ratings of different plans. Assists assigned Community Based Organizations with presenting product information to constituents.

Requirements

Must complete required training and authorization for FEs within 30 days of hire.
Requires a High school diploma or equivalent and a minimum of 1 year of experience; or any combination of education and experience, which would provide an equivalent background.
Experience interacting and assisting individuals throughout the NY State’s health insurance programs; (Medicaid Managed Care, Child Health Plus, and the Essential Plan) is required.
Must be able to speak English and Chinese and/or Korean.

Nice To Haves

Prior experience in healthcare preferred.
Excellent customer service, problem solving, and communication and interpersonal skills strongly preferred.
Daily work activities include working at events, community outreach vehicles, provider offices, community-based organizations, table marketing. Experience in these areas preferred.
Certified application counselor certification preferred.
Experience working with diverse and underserved populations including communities of various ethnicities and cultural backgrounds and/or underserved communities preferred.
Additional responsibilities may include conducting presentations to small- and large-scale audiences. Experience preferred.
Understanding of Salesforce, Excel and PowerPoint strongly preferred.
Travels to worksite and other locations as necessary.

Responsibilities

Provides assistance to the community in understanding the marketplace and the insurance programs it offers.
Provides individuals and small businesses with assistance in completing enrollment applications.
Educates potential members on the tools available to help narrow their plan options.
Assists individuals in comparing and contrasting the benefits costs and the quality ratings of different plans.
Assists assigned Community Based Organizations with presenting product information to constituents.

Benefits

a comprehensive benefits package
incentive and recognition programs
equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
merit increases
paid holidays
Paid Time Off
incentive bonus programs (unless covered by a collective bargaining agreement)
medical, dental, vision, short and long term disability benefits
401(k) +match
stock purchase plan
life insurance
wellness programs
financial education resources