Facilitated Enrollment Representative - Field/On-site

Emblem Health • New York, NY

155d • $50,000 - $60,000

About The Position

The position involves presenting, following up, and selling Individual Medicaid, Essential Plan, QHP, and CHP products on a direct sales basis. The role requires assisting and enrolling individuals by completing the appropriate application forms, obtaining required documentation necessary for enrollment, and meeting necessary enrollment targets. Home visits and other appointments may be conducted to complete applications and gather documentation. The individual will need to develop and maintain an understanding of the healthcare products related to their sales responsibilities and successfully complete periodic certification and testing to maintain the required knowledge level established by regulations. The role also includes maintaining appointments, developing community marketing sites, establishing relationships with community-based organizations, and participating in health-related activities and special events, including evening and weekend activities. The individual will create self-generated leads and provide services to walk-ins, while also obtaining feedback from referral sources and prospective enrollees. Additionally, the position requires stimulating word-of-mouth referrals, utilizing automated tools for enrollment duties, and referring existing members for recertification when applicable. The individual will function as a liaison between all EmblemHealth departments to help identify and capture prospects' problems or concerns, assist members with selecting a Primary Care Physician (PCP), and present EmblemHealth insurance products and benefit plans to community groups and small businesses. The role involves developing and executing a sales plan focused on the growth of individual products in the assigned neighborhood, maintaining and growing a book of enrollments, and entering all activity into the Salesforce tool. Regular attendance is an essential function of the job.

Requirements

• High School Diploma or equivalent required.
• 4 years of relevant sales experience preferred.
• Driver's License and automobile with appropriate coverage is required for territories - Long Island, etc.
• Travel in the New York metropolitan area required.
• Must be able to work nights and weekends as required.
• Excellent interpersonal and presentation skills and the ability to work independently.
• Excellent organizational and communication skills, both verbal and written.
• Ability to develop strong relationships and influences in the community.
• Ability to input and update data in database system.
• Works independently and produces self-generated leads.
• Ability to multi-task.
• Successful completion of annual product training and testing to maintain regulatory certification.

Responsibilities

• Present to, follow up and sell Individual Medicaid, Essential Plan, QHP and CHP products on a direct sales basis.
• Assist and enroll individuals by completing the appropriate application forms and obtaining required documentation necessary for enrollment.
• Conduct home visits and other appointments as needed to complete the application and obtain all required documentation.
• Develop and maintain appropriate understanding of the health care products related to sales responsibility.
• Successfully complete periodic certification and testing to maintain knowledge level established by regulations.
• Maintain appointments, develop community marketing sites, and establish relationships with community-based organizations.
• Participate in health-related activities/special events including evening and weekend activity.
• Create self-generated leads and provide services to walk-ins.
• Obtain feedback from referral sources and prospective enrollees.
• Stimulate word-of-mouth referrals from participants, prospects, and their families.
• Utilize automated tools to perform individual enrollment duties.
• Refer all existing members up for recertification to Retention Specialist when applicable.
• Perform recertification activities when necessary.
• Function as a liaison between all EmblemHealth departments to help identify and capture prospect's problems or concerns.
• Work with Neighborhood care team to maintain and improve EmblemHealth's image as a High Quality and Affordable health plan in the community.
• Assist members with selecting a Primary Care Physician (PCP) using the provider directory.
• Present EmblemHealth insurance products and benefit plans to community groups, small businesses, and other prospective subscribers.
• Develop and execute sales plan which focuses on growth of the individual products in the assigned neighborhood.
• Maintain and grow book of enrollments.
• Perform on-site coverage at hospitals, provider offices, City agencies, community business partners, and Community Based Organizations (CBO's).
• Enter all activity into Salesforce tool.
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees