About The Position

The Hardware Systems Support Engineer is responsible for maintaining, configuring, and supporting FAA hardware systems in laboratory environments. This role focuses on hands-on hardware support, system imaging and configuration, network integration, documentation, and validation of new and existing hardware platforms.

Requirements

  • Hands-on experience with servers, routers, switches, and enterprise networking hardware.
  • Strong troubleshooting skills for hardware, power, and connectivity issues.
  • Experience with system imaging, patching, and configuration management.
  • Familiarity with enterprise networks, NAS environments, and LDAP authentication.
  • Ability to read, create, and maintain technical documentation and rack diagrams.
  • Experience developing or modifying hardware components, cables, or enclosures.
  • U.S. Citizen or Green Card required.
  • Minimum of 15 years’ experience with bachelor’s degree in any engineering field.
  • Master's degree in related field may be substituted for bachelor’s degree and 3 years’ experience.
  • PhD in related field may be substituted for bachelor’s degree and 7 years’ experience.
  • Minimum of 10 years’ experience with bachelor’s degree in any engineering field.
  • Minimum of 2 years’ experience with bachelor’s degree in any engineering field.

Nice To Haves

  • Experience supporting lab or test environments.
  • Knowledge of hardware validation, readiness testing, and stress testing methodologies.
  • Familiarity with legacy system migration and hardware refresh projects.

Responsibilities

  • Maintain FAA laboratory hardware, including servers, routers, switches, displays, keypads, interfaces, and related infrastructure.
  • Perform system imaging, patching, reconfiguration, and updates for new and existing hardware.
  • Diagnose, troubleshoot, and replace hardware components such as servers, routers, switches, power supplies, and peripherals.
  • Support hardware integration into the NAS Enterprise network, including LDAP authentication and network configuration.
  • Create, update, and maintain configuration documentation, rack elevations, and hardware inventories.
  • Develop and implement system modifications, including keypad replacements, cable modifications, and custom enclosure designs.
  • Write, execute, and validate hardware test procedures to ensure system reliability and performance.
  • Conduct hardware readiness activities, including interface validation and keypad validation.
  • Perform stress testing to verify system stability and performance under load.
  • Image and configure new hardware, integrate systems into racks, manage wiring, and support the replacement of legacy systems.

Benefits

  • health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs.
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