F2H Project Manager

Ocean Reef Brand•Key Largo, FL

17d

About The Position

The Fiber to the Home (F2H) Project Manager is responsible for overseeing the planning, coordination, and execution of fiber-related services, including customer service support, maintenance/repairs, system upgrades, and new installations. This role serves as the primary liaison between residents, contractors, and service providers to ensure timely, high-quality delivery of fiber services.

Requirements

Strong verbal and written communication skills, with the ability to interact effectively with residents, contractors, and internal stakeholders.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Strong problem-solving, analytical, and organizational skills.
Proven leadership and coordination abilities, especially in high-pressure or emergency situations.
Ability to build and maintain strong relationships with residents, property owners, and service providers.
Working knowledge of construction practices and infrastructure systems (telecommunications preferred).
Self-motivated and able to work both independently and collaboratively.
Proficient in documentation, reporting, and basic project tracking tools.
Strong verbal and written communication skills, with the ability to interact effectively with residents, contractors, and internal stakeholders.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Regularly required to stand, walk, speak, and hear.
Occasionally required to lift and/or move items up to 50-pounds.
An Associate’s Degree from an accredited College or University in Construction Management, Architecture or a related field is preferred.
Minimum of five (5) years of relevant experience in construction, telecommunications, IT systems, or project coordination.
Valid Florida Driver's License is required.
Any combination of the above education and experience sufficient to perform the essential duties for the position will be considered.

Nice To Haves

Experience with residential and/or commercial construction projects preferred.
Experience working with service providers or in a utility/cooperative environment is a plus.

Responsibilities

Serve as the primary point of contact for residents, property owners, and caretakers regarding fiber-related inquiries, service requests, and issue resolution.
Respond to and resolve customer concerns in a timely and professional manner, ensuring clear communication and documented outcomes.
Track, document, and evaluate all service issues and resolutions; maintain accurate records and reporting.
Coordinate with Comcast representatives, internal departments, and third-party contractors to schedule and execute installations, repairs, and upgrades.
Coordinates the installation of systems to new construction, existing residences, and marina/boats.
Coordinates the repair and maintenance of fiber and wireless infrastructure, including in homes/yards, boats, and pedestals.
Proactively identify system or service issues and implement effective solutions.
Investigate and resolve escalated service complaints, ensuring accountability and follow-through.
Collaborate with Ocean Reef Community Association (ORCA) leadership on policies and protocols related to infrastructure protection and service standards.
Schedule service appointments, including trouble calls, drops, and Optical Network Unit (ONU)/Optical Network Terminal (ONT) repairs and replacements, etc.
Provide support for related technology initiatives, including IT and video surveillance projects, as needed.
Perform additional duties as assigned to support organizational needs.