About the position
The position requires a dedicated individual who can ensure customer satisfaction and meet the company's production and quality standards. The role involves performing rate quotations, presenting paperwork for finance deals, and maintaining accurate records of insurance and financial agencies. The candidate will also be responsible for achieving monthly sales objectives and providing reports as requested. The job demands a commitment to ongoing education and skill enhancement in finance and insurance products, as well as effective problem-solving skills to review departmental activities regularly.
Responsibilities
- Perform all rate quotations and acquire approval from finance sources on all finance deals.
- Maintain current files of active insurance and financial agencies.
- Maintain a Finance and Insurance logbook and monthly penetration reports.
- Devise methods and establish procedures for timely completion of sales-related paperwork.
- Scrutinize all paperwork for errors and ensure accuracy.
- Maintain budget and internal controls with a reliable accounting system.
- Set and achieve monthly sales objectives and goals.
- Provide reports as requested.
- Maintain and expand skills and knowledge through ongoing education.
- Recruit and maintain a healthy market base for finance and insurance products.
- Use effective problem-solving skills to review departmental activities.
- Create and maintain positive working relationships with finance sources and other departments.
- Sell insurance, finance, and extended service programs to customers.
- Support the sales team and assist in the Automobile Sales Department as needed.
- Encourage staff to provide quality customer service and handle complaints courteously.
- Utilize vehicle delivery to enhance customer loyalty.
- Establish a quality evaluation program to assure extraordinary service.
- Use follow-up methods to contact customers and promote additional sales.
Requirements
- Ability to read and comprehend instructions and information.
- Professional personal appearance.
- Excellent communication skills.
- Ability to meet company's production and quality standards.
- Valid state insurance license.
- Experience with F&I product sales or ability to learn product information efficiently.
