MarketSource-posted 3 days ago
Full-time • Mid Level
Minneapolis, MN
5,001-10,000 employees

Overview Dealer Account Representative MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA. Summary The Dealer Account Representative (DAR) is responsible for ensuring that our client and/or partners are fully equipped to consistently and competitively respond to bids and requests for proposals. They will act as a subject matter expert and provide solicitation/proposal process related expertise. This is a highly networked role responsible for managing assigned customer relationships for MarketSource, with the goal of retaining and growing those customers by providing a personalized experience and promoting MarketSource philosophies. DAR’s will educate customers on the products, services, and channels provided by MarketSource clients and actively seek opportunities to grow the relationship by recommending solutions that will meet the customers’ business needs. The DAR’s role will include proactively collaborating with teams, clients, customers, and internal departments to ensure that customer expectations are met or exceeded and to proactively identify opportunities for account growth.

  • Act as the primary point of contact for assigned accounts for providing assistance, resolving issues, and facilitating requirements to enhance company’s position in existing and target accounts
  • Develop and execute a plan to grow revenue of assigned accounts while seeking new business
  • Analyze opportunities, identify key personnel, and develop strong business relationships
  • Develop a territory management plan to maximize time with customers
  • Develop strategies, proposals, and forecasts
  • Seek to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
  • Develop and conduct product demonstrations and presentations
  • Prepare quotes and customer correspondences
  • Utilize online resources to maintain accurate records of calls, customer files, & activity information
  • Discuss activities with manager
  • Partner with designated representatives on calls for assigned accounts
  • Prioritize and identify more critical and less critical activities and tasks; adjusts priorities when appropriate
  • Effectively schedule in coordination with peers, clients etc. and allocate time to complete work
  • Work with manager to ensure a consistent and effective customer experience, appropriate transaction processing, high customer satisfaction and service levels
  • Self-starter with the ability to seek opportunities to go above and beyond job requirements to achieve stated goals and objectives
  • Effective communication (written and verbal) and interpersonal skills required
  • Ability to engage customers in a consultative manner and effectively recommend additional products and services
  • Ability to work in a high performance, fast-paced team environment
  • Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills
  • Ability to adapt to and work effectively within a constantly changing environment
  • Excellent customer service and problem-solving skills required
  • Ability to function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
  • Ability to take independent action, implement innovative ideas or potential solutions without prompting; does not wait for others to take action or to request action
  • Bachelor’s Degree or equivalent work experience in lieu of degree
  • 1+ years of industry-specific experience
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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