F&B Supervisor

Gun Lake Tribal Gaming•Wayland, MI

3h•Onsite

About The Position

The F&B Supervisor assists the F&B Manager in leading and directing the front-of-the-house team to deliver AAA Four Diamond level service. This role requires an understanding of various cuisines and Four Diamond steps of service, effective leadership skills, creativity, attention to detail, and a passion for delivering an exceptional dining experience. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of the company and its culture. Team Members are expected to take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, and Humility.

Requirements

Must be 21+ years of age.
High School Diploma or GED required.
At least two (2) years of food and beverage service experience in a fast-paced, specialty retail restaurant required.
Ability to speak, write, and communicate in English required.
Comprehensive administrative knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation required.
Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Ability to help control operational costs and improve financial results.
Demonstrates proficiency in written business communications to effectively present data and analyses for operational improvements.
Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
Must possess and demonstrate leadership skills and ability that will enhance and exemplify Gun Lake Casino Resort’s “Unsurpassed” Service Standards.
Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Ability to work independently with minimal direction.

Nice To Haves

Casual and Fine Dining service styles preferred.
At least one (1) year as a supervisor having full P&L responsibility preferred.
Good understanding of various food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.

Responsibilities

Assist the F&B Manager in setting clear expectations and provide ongoing training to ensure Team Members deliver exceptional experiences.
Teach and train the proper steps of service ensuring consistency in delivery.
Foster a positive work environment that encourages teamwork and professional growth.
Evaluate, oversee, and provide coaching opportunities regarding job performance of Team Members.
Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino’s Standards, policies, and procedure for the department.
Assist the F&B Manager in overseeing all aspects of daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Assist in implementing and enforcing health and safety standards to maintain a clean and safe environment for guests and staff.
Monitor food quality, presentation, and portion control to ensure consistency and guest satisfaction.
Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” and AAA Four Diamond service standards at all times.
Maintain a strong knowledge of the menu offerings, including ingredients and preparation methods, to assist guests with menu selections and accommodate special requests.
Interact with guests to ensure an outstanding dining experience and promptly address any concerns or feedback.
Assist the F&B Manager in monitoring and managing restaurant expenses, including food, beverage, supplies, and labor costs, to maximize profitability while maintaining high-quality standards.
Ensure compliance with ServSafe food safety and sanitation regulations, maintaining a clean and organized kitchen environment.
Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
Responsible for handling any Team Member or Guest opportunities.
Conduct group and individual training regarding policies and procedures on an ongoing basis.
Set daily, weekly, and monthly goals and opportunities and lead the unit to achieve the desired result.
Communicate consistently with all managers, keeping them abreast of all department activities.
Ensure that all Team Members adhere to all policies and procedures set forth by the department.
Responsible for maintaining cleanliness and sanitation standards in accordance with department policies and the Department of Health.
Ensure that the restaurant and equipment are in good working order to ensure a clean and hazard-free work area that complies with the Department of Health, OSHA, and Gun Lake Casino’s guidelines.
Monitor, work with facilities, and document if any area is below standards or not functioning properly.
Perform all other duties as assigned.