F&B Supervisor

Churchill Downs Incorporated • Calvert City, KY

1d

About The Position

The Food & Beverage Supervisor is the highest-level FOH position responsible for all front-of-house food and beverage operations. This role ensures exceptional guest service, operational efficiency, and team development, reporting directly to the F&B Operations Manager.

Requirements

• Hands-on leadership approach, leading by example on the floor.
• Maintain confidentiality, integrity, and professional conduct.
• Build strong interpersonal relationships with team members, guests, and stakeholders
• Possess strong organizational, analytical, and time-management skills.
• Demonstrate proficiency in Microsoft Office, Micros, and Stratton Warren (or similar inventory systems).
• Exhibit knowledge of menu development, costing, labor management, food trends, and overall FOH operations.
• Available to work nights, weekends, and holidays as needed.
• Minimum 2 years’ experience in high-volume food and beverage operations, including supervisory experience.
• Strong background in team training and FOH leadership.
• Must hold a valid ServSafe certification or be willing to obtain one within six months of employment.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

• Bachelor’s degree in hospitality or related field preferred.
• Wine and liquor knowledge preferred.

Responsibilities

• Lead all FOH operations, ensuring consistent service standards and an exceptional guest experience.
• Collaborate with the culinary team to maintain established recipes, presentation standards, and product quality.
• Oversee menu accuracy (food and beverage) and ensure timely updates in the POS system.
• Maintain budgeted labor and staffing levels while monitoring productivity and scheduling efficiency.
• Partner with F&B leadership on marketing and promotional initiatives for FOH operations.
• Manage all team member actions, including recruitment, onboarding, coaching, performance management, and discipline.
• Train and mentor FOH team members to deliver consistent, high-quality service.
• Maintain visible presence on the floor (80–90% of the time) through table visits, guest interaction, and service monitoring.
• Manage ordering and inventory processes for FOH supplies, ensuring cost controls are met.
• Respond to and resolve guest concerns using creativity and available resources to achieve optimal satisfaction.
• Enforce all health department standards and safety regulations.
• Foster a positive, team-oriented culture through daily huddles, communication, and recognition of achievements.
• Perform other duties assigned by the F&B Operations Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed