F&B/Retail Supervisor -The Cove

Turning Stone Resort Casino • Sylvan Beach, NY

267d • $44,000 - $50,000

About The Position

Are you ready to spend your Summer in a fast-paced, guest-focused environment where food, drinks, and retail magic come together? As the Supervisor for F&B/Retail, you'll help oversee the daily operations—leading a dynamic team of F&B Attendants, Guest Service Attendants, and Culinary staff. Ensuring seamless and top-notch guest experiences and keeping things running smoothly behind the scenes. If you thrive in a lively atmosphere, love creating memorable experiences, and enjoy leading a team in a fun hospitality setting, this is the role for you!

Requirements

• Must have High School Diploma or Equivalency.
• Must have a minimum of 2 years of experience in hospitality or recreation fields. Leadership skills preferred.
• F&B experience and Retail required.
• Microsoft office skills required.
• Must have cash handling experience and be able to perform audits & verification daily.
• Must possess excellent communication and leadership qualities.
• Must be available to maintain flexible schedule, including weekends and holidays.
• Adhere to strict safety standards at all times.
• Must be able to stand/walk for long periods of time and lift up to 31 - 40 lbs.

Responsibilities

• Ensures Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
• Works with the Operations Manager to effectively schedule Team Members and ensure sufficient coverage at all times.
• Maintains sufficient supply of all store materials and supplies. Orders all needed materials in a timely manner.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. Info Genesis, LMS).
• Interacts with guests effectively answering questions, solving problems, and handling complaints. Then communicating full re-cap to Operations Manager & Director as needed.
• Assists with retail store and café inventory, stocking and guest transactions. Ensuring service standards are upheld and proper sale of alcohol.
• Monitors pool and communicates any concerns or addresses them in a timely manner depending on the situation.
• Assists in taking guest reservations and checking guests in and out.
• Performs daily opening and closing procedures at assigned locations; enable and disables security alarms, secures cash, performs safe audits and set up the cash register for the day.
• Assists in training staff on all computer programs and POS.
• Maintains lost and found report.
• Demonstrates a pro-active attitude in a consistent effort to exceed guest expectations.
• Displays an in-depth knowledge of all merchandise displayed in store.
• Handles cash and reconciliation of sales at the conclusion of each business day, ensuring all forms of payment were accurate. Sends out detailed shift report nightly.
• Communicate with Customers staying on sight daily for satisfaction.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED