F&B Outlet Assistant Manager - Sports Bar

Hollywood Casino at Charles Town Races • WV

85d

About The Position

At PENN Entertainment, you’ll be part of an exciting industry, where the days and nights are fast-paced. You’ll work with a diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. The company cares about your career growth and will support you in expanding your possibilities. The position involves supervising a Food & Beverage Outlet and managing daily operations, including creating schedules, managing budgets, and ensuring customer satisfaction. You will also be responsible for compliance with gaming laws and regulations, maintaining service standards, and assisting in administrative duties.

Requirements

• Must be at least 21 years of age.
• Two years of Food and Beverage experience or equivalent education and experience.
• Minimum two years previous supervisory experience required.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to write reports and business correspondence.
• Proficient in Microsoft applications (Excel, Word, Outlook).
• Ability to present information and respond to questions effectively.
• Responsible for staff development and training programs.
• Ability to read and interpret documents in English.

Nice To Haves

• Experience in a fast-paced entertainment environment.
• Knowledge of food service procedures.
• Experience with employee performance evaluations.

Responsibilities

• Supervise an F&B Outlet and manage daily operations.
• Create effective schedules while maintaining labor costs.
• Assist in the budget process and ensure compliance with budget initiatives.
• Promote superior customer service and address issues as they arise.
• Enforce gaming laws and regulations applicable to the Food & Beverage Department.
• Inspect menu items for customer satisfaction.
• Assist in maintaining cost control methods and inventory.
• Assist Food & Beverage Manager with administrative duties.
• Ensure compliance with regulatory requirements.
• Maintain confidentiality in departmental and company matters.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Wellness programs for financial, physical, and mental well-being.
• Paid time off that increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees