F&B Lead

Churchill Downs Incorporated • Oak Grove, KY

92d

About The Position

The F&B Lead of Garrison Oak is responsible for assisting the Manager of Food and Beverage at Garrison Oak Steakhouse in directing the work of the front-of-house staff and providing oversight of operations in the manager's absence. The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

Requirements

• One to two years of high-volume table-service dining experience required.
• One to two years of bartending experience required.
• Advanced knowledge of wine and liquor required.
• Extensive training background in a fast-paced front-of-house team setting.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Nice To Haves

• Fine dining (AAA 4 Diamond / Forbes 4 Star) service preferred.
• Knowledge of menu development, costing, labor management, food trends, and service, as well as overall restaurant operations, preferred.

Responsibilities

• Assist with the daily functions of the front-of-house operations of the Garrison Oak Steakhouse and Lobby Bar.
• Ensure that the service culture is ingrained in every guest interaction through delivering proper training and coaching to the front-of-house staff.
• Possess knowledge in every Front of House position and can work each position fluently when necessary.
• Ensure the room is staffed properly; otherwise, jump in to support team members where necessary.
• Perform responsible alcohol service concerning patron limitations and passing any/all responsible alcohol service training.
• Assist room manager with daily shift report and closing duties including service staff tip reports and service recoveries.
• Train new team members in their role and provide ongoing training/coaching support to tenured team members.
• Provide the highest level of service at all times and the best-in-class dining experience to guests.
• Monitor guest satisfaction through table visits and interactions with guests.
• Address any food/beverage or service-related guest issues and utilize creativity and resources available to maintain optimum satisfaction.
• Ensure proper cleanliness in the steakhouse according to health department standards.
• Perform other duties as assigned.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees