F&B Host

Freehand•Los Angeles, CA

2d•Onsite

About The Position

We need an exceptional and passionate Host to join our team. You will be responsible for seating guests and managing table set-ups to deliver an excellent guest experience. This position will also be required to work in all areas of Food and Beverage. WHO ARE WE Freehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world. It burst onto the scene in the Americas with the launch of our properties in the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Host. Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart. ABOUT FREEHAND LOS ANGELES Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.

Requirements

Enthusiastic, positive attitude, highly motivated and guest driven
Excellent interpersonal and communication experience, both verbal & written
Flexible and able to work various shifts, ability to work in high pressure situations
Excellent grooming standards
Hospitality and Customer service.

Nice To Haves

Previous Food and Beverage Experience a plus
Knowledge of food hygiene regulations

Responsibilities

Welcome guests in a polite and friendly manner.
Treats all guests/patrons in a manner to ensure their complete satisfaction.
Always strives to exceed expectations.
Coordinate seating for guests.
Takes guest/patron information and quotes wait times accurately when space is not immediately available.
Interacts with guests/patrons as they arrive and as they leave the area to ensure positive lounge experience.
Manage table set-ups
Manage guest queries in a timely and efficient manner
Ensure cleanliness of work areas
Performs other duties as requested by management.

Benefits

Birthday holiday in addition to your yearly holiday allocation
Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
2 free nights’ accommodation across any of our Generator x Freehand properties globally
Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
International career opportunities so you can travel the world while working with us (win-win!)
Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
Online learning tools to help you develop, learn and grow
9 holidays
Medical + Dental + Vision (subsidised contributions)
Life & Disability (employer paid)
Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA