F&B Baykery Attendant

PENN Entertainment•Biloxi, MS

10d

About The Position

WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary for any food outlet: Responsible for working in all venues including but not limited to Baykery, Buffet, Pho-Boy, and BT Grill. Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift. Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets. Expedites food purchases for our guests according to service standards. Expedites food purchases for online orders and third-party pickups. Ensures that front line checklist is used to restock inventory as needed. Serves as an ambassador for all Food and Beverage outlets. Maintains cleanliness and sanitary conditions of the dining area. When assigned to Baykery, makes craft coffees and specialty drinks according to menu specifications. Performs all assigned cleaning and general maintenance tasks. Reports issues and/or guest complaints to leader. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Reports issues to Management. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management. Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. While performing the duties of this job, employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles; outside weather conditions; extreme cold and risk of electrical shock. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke. I acknowledge that I have received a copy of my job description and understand my job responsibilities and duties. I further understand that at times I may be assigned and expected to perform duties not listed in the above responsibilities, according to business needs.

Requirements

Must be at least 21 years of age.
High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Must have ability to work weekends, nights, and holidays as scheduled.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must have excellent communication skills (both verbal and written).
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present proper phone etiquette.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must successfully complete applicable responsible alcohol service training.

Nice To Haves

Prior food handling, cashier and/or attendant experience preferred.
Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.

Responsibilities

Responsible for working in all venues including but not limited to Baykery, Buffet, Pho-Boy, and BT Grill.
Operates cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
Remains current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
Expedites food purchases for our guests according to service standards.
Expedites food purchases for online orders and third-party pickups.
Ensures that front line checklist is used to restock inventory as needed.
Serves as an ambassador for all Food and Beverage outlets.
Maintains cleanliness and sanitary conditions of the dining area.
When assigned to Baykery, makes craft coffees and specialty drinks according to menu specifications.
Performs all assigned cleaning and general maintenance tasks.
Reports issues and/or guest complaints to leader.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise.
Reports issues to Management.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
Maintains strict confidentiality in all departmental and company matters.