For Eyes - EyeCare Advisor

EssilorLuxottica•Deerfield Beach, FL

About The Position

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store's key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.

Requirements

High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Leadership skills
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise

Nice To Haves

Previous experience in customer service, retail and/or optical
Strong interpersonal skills

Responsibilities

Greets customers without delay (within 30 seconds)..
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
In Doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame.
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution. .
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all associates/patients.
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.