Eye Care District Manager - Phoenix Metro Area

Warby Parker • Phoenix, AZ

3d

About The Position

Warby Parker is looking for an enthusiastic and experienced Eye Care District Manager to guide our growing network of eye doctors. In this role, you’ll lead a talented team of optometrists across multiple locations, collaborate with retail field leaders to drive business success, and execute operational initiatives that ensure we provide best-in-class service. We’re seeking a leader with a strong background in eye care, who’s passionate about making a positive impact on both the doctor and patient experiences. If you’re excited to lead teams, optimize operations, and help shape the future of eye care, we want to hear from you!

Requirements

• A Doctor of Optometry with 2+ years of clinical practice and 1+ years of leadership experience
• A data-driven clinical leader who can mentor, influence, and build relationships with ODs, with a proven track record of fostering both OD growth and the patient experience
• Empathetic and thoughtful—you’re able to connect with others and resolve sensitive issues all while promoting our core values
• An engaging team player, skilled relationship builder, and effective collaborator with exceptional interpersonal abilities
• Equipped with strong problem-solving and analytical skills with an ability to multitask and manage multiple priorities in a dynamic environment
• Proficient in healthcare technology systems, such as DrChrono or other electronic health records (EHR) platforms, with the ability to lead tech integrations and enhancements
• Able to inspire your team by promoting our vision and purpose in a compelling way
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• Openness to relocating based on the needs of the business (we’ll help with that!)
• Experience implementing new technology or diagnostic instrumentation

Responsibilities

• Lead and manage teams of employed and independent optometrists (ODs), fostering engagement, professional development, and retention to ensure a high-performing team
• Provide onboarding, mentorship, and continuous career development for ODs to ensure success and growth
• Collaborate with Warby Parker eye care leadership, retail field leaders, and other key stakeholders to align on strategic objectives, improve eye care operations, and elevate the patient and doctor experience, while driving eye exam growth across your district
• Deliver exceptional patient care by creating personalized eye exam experiences that consistently exceed patient expectations in a fast-paced clinical setting.
• Regularly assess and ensure operational KPIs (e.g., exam growth, patient satisfaction) are met and set targets to drive continuous improvement, ensuring performance goals are met and exceeded
• Optimize doctor coverage across your district to meet patient demand by managing OD scheduling and recruitment, and ensuring smart scheduling practices
• Lead the interview process for ODs in your market, ensuring alignment with company values and team culture
• Partner with the People team to support recruitment efforts and develop relationships with optometry schools, faculty, alumni, and professional associations
• Ensure effective performance management by working closely with ODs to encourage engagement, professional development, and high performance
• Foster a positive and inclusive work environment by effectively managing Employee Relations responsibilities
• Travel to store locations within your district to support teams, drive business, and achieve leadership goals

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree
• Number of Employees: 1,001-5,000 employees