Extra Help- Help Desk Technician
About The Position
The Extra Help- Help Desk Technician is is responsible for providing assistance and support related to campus technologies, including but not limited to computer systems, hardware, software, and mobile devices. This position responds to requests, runs diagnostics, actively troubleshoots, isolates problem(s), and determines and implements solution. If beyond scope, recognizes when to escalate to next tier of support. Primary responsibilities include: Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware Ask questions to determine nature of problem Respond to users seeking help either in person, over the phone, via email or chat Install, modify, and repair computer software as needed Walk users through problem-solving process Follow up with users to ensure issue has been resolved Develop training manuals, document knowledgebase and train others Run reports as requested to ensure continuous improvement Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- High school diploma or equivalent
- Customer service experience
- Experience with Microsoft Office applications
- Strong communication skills
- Knowledge of both Mac and PC's
Nice To Haves
- Demonstrated experience with the operations of personal computers and the functions of various software
Responsibilities
- Provide primary technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
- Ask questions to determine nature of problem
- Respond to users seeking help either in person, over the phone, via email or chat
- Install, modify, and repair computer software as needed
- Walk users through problem-solving process
- Follow up with users to ensure issue has been resolved
- Develop training manuals, document knowledgebase and train others
- Run reports as requested to ensure continuous improvement
- Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
