External Supervisor - Kentucky Derby

Andy Frain Services • Louisville, KY

3d

About The Position

We are currently recruiting Supervisor‑level staff for the Kentucky Derby. This
temporary assignment runs from April 25 to May 2 with the potential to work
other events or venues.

JOB SUMMARY:

Provide quality customer service to customers, patrons, and employees. Establish
working relationships with customers, vendors, and employees in fulfilling
assigned post orders. Take an active role in assisting customers with other
duties that may not be included in this job description and are approved by the
Security Manager. Event Staff Supervisor must possess and maintain a
professional image at all times.

Requirements

• Minimum of 18 years of age.
• Clear a criminal background check.
• High School Diploma and/or equivalent (GED)
• Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
• Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
• Clear and effective oral and written communications skills.
• Be at least 18 years of age.
• Be a citizen of the United States or a lawful permanent resident.
• Have a high school diploma or a General Equivalency Diploma.
• Possess a reliable means of communication (i.e., phone).
• Possess a reliable means of transportation (public or private).
• Pass a criminal background check, in accordance with State/Federal law and guidelines.
• Pass a physical examination (contract-specific).
• Pass a pre‐employment drug test.
• Possess a valid driver’s license, as required for duty.
• Pass an employment and personal history check, in accordance with State/Federal law and guidelines.
• Possess basic aptitudes and physical abilities, including color perception, visual acuity, physical coordination, motor skills, and the ability to meet lifting requirements.
• Experience in managing small teams, law enforcement, event security, or military.

Responsibilities

• The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
• Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
• Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
• Be diligent and vigilant in safety awareness.
• Know and understand post orders, revisions, and daily event needs. Know your chain of command.
• These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED