External Operations Manager

Clorox•Alpharetta, GA

21h•$88,900 - $204,900•Hybrid

About The Position

The External Operations Manager is responsible for driving and leading operational excellence across select contract manufacturers at Clorox. The primary focus for this role will be to manage and drive the following: Business Connectivity, Operational Excellence, Supplier Engagement and Tactical Operations Execution. This role requires the ability to partner cross-functionally across all functions within Center Logistics, the business units and the 3rd party partners at all levels within Clorox and the Contract Manufacturers. This role must demonstrate the Clorox myLeadership dimensions in how they execute and drive work. The individual will be a member the Center Logistics Fulfillment Team

Requirements

Minimum of 5 plus years’ experience in the following: manufacturing, inventory management, operations, planning, logistics environments - with high preference for direct experience in external manufacturing, and/or contract packaging
2 years' experience in a specific Clorox Business Unit or similar (CPG external manufacturing)
Ability to lead, motivate and influence others
Ability to thrive and provide direction in ambiguous situations, switching between strategic business continuity work and tactical operations daily
High proficiency with computer systems, preferably SAP S4 and Ariba
Ability to be self-directed to work toward corporate and business unit objectives
Demonstrated strong aptitude in analysis, root cause identification and problem solving
Ability to implement and sustain process changes
Strong communication, interpersonal and relationship skills
Understanding of continuous improvement and Lean methodology
SOX compliance and inventory management
Working understanding of Quality systems and process capability
Understanding of supply chain and manufacturing
Customer service oriented
Ability to travel as needed
PC Literate; Excel, Outlook, Word , Power Point, SAP
Qualified candidates will possess a four-year college degree (BS/BA – Supply Chain, Engineering or Business preferred).

Responsibilities

Drive Operational Excellence
Maintain Master Data through STEP collaboration with PDP and Project Managers
Ensure supply assurance & predictability through managing On Time in Full / Schedule Adherence to meet Planning Requirements.
Ensure Critical to Quality attributes and requirements are fully understood and adhered to at all CoPack locations.
Deliver SOX required audits, cycle counts and inventory maintenance activities.
Leverage Clorox business and Manufacturing best practices in managing contract sites.
Actively participate and serve as the “Make” lead on commercialization teams.
Partner with Procurement, Production Services, and Quality on New Site Assessment Team, developing one technical voice on site selection.
Work in concert with Procurement Buy on site relationship & performance from contract renegotiation through site closures.
Provide leadership and support in continuous improvement and strategic projects both within the Business Unit and the External Manufacturers.
Monitor and track operational performance metrics of suppliers and EMs, incorporating input from Manufacturing, QA, and Technical Services.
Escalate critical or recurring issues to Procurement and GQA.
Perform Intelex shelf-life extension requests and Intelex variance reports.
Perform EM inbound and transportation daily troubleshooting.
Own Supplier Engagement
Share rolling volume forecasts with External Manufacturers (EMs) to confirm production availability.
Work with MMP on supplier forecasts for unbundled EOMs.
Perform IDMS invoice research and approval.
Lead SAP master data work: SAP data pulls including loss allowance reporting & analysis, SAP access requests and troubleshooting for EM’s, SAP research and adhoc requests for research for invoices, RTVPO’s, placing items on hold, and monitoring raw material PO’s to ensure timeliness of order.
Own the cycle count process with SAP reporting.
Oversee Business Connectivity
Active engagement and participation in the key external manufacturing & supply chain network forums (BU Squad, MAKE Tier, S&OP Processes, OTV, QBR’s, Triangle Call, etc.)
Partner with cross-functional teams to influence and implement improvements to ensure successful change management.
Ensure One External Manufacturing voice with our cross-functional partners to our stakeholders.
Act as liaison to cross functional partners and stakeholders for issue resolution including but not limited to: Issue ownership Identifying and resolving process gaps Identifying and communicating training gaps Audit SAP BOM accuracy Transactional and procedural coaching Support all investigations which concern manufacturing or associated shipping operations, when required. Support EOMs when partnering with Clorox cross functional partners for root cause corrective action.
Cultivate and maintain positive relationships with all stakeholders.
Other duties as assigned.
Execute Tactical Operations
Serve as a Clorox operational contact for External Manufacturers concerning day-to-day activities that support the production plan.
Coordinate manufacturing activities at external and/or business partner manufacturing sites, including but not limited to: confirming production, supply of materials, transaction maintenance, error queue resolution, direct shipment of bulk and finished product at manufacturing site, supervise and monitor cycle times (On Time In Full), and enlisting support from others who will provide any required associated reports and technical expertise.
Develop, update, and deliver training as required to the External Manufacturers and the External Operations Managers.
Coordinate and obtain resources required to deliver training.
Collaborate with EOM, SME’s and Process Owners to develop, document and keep current procedures for all External Manufacturing specific activities.
Update and maintain External Manufacturing lists, libraries, Infopath forms and calendars in SharePoint and other supportive databases.
Develop, coordinate, and maintain monthly EM Reports including the EM dashboard and other KEY PERFORMANCE INDICATOR Metrics Reports.
Initiate and maintain regular dialogue with stakeholders (ex: EOMs, Planning, SCLs, Deployment, DC Operations and Transportation) to resolve and prevent issues and to enhance mutual understanding of process.
Identify continuous improvement opportunities.