External Benefits Advocate
About The Position
OPOC.us (One Point of Care) is seeking full-time Benefits Advocate to join the team in our Worthington, OH location. We are looking for a positive, compassionate, high-energy individual who is client focused and enjoys working in a team environment. Successful candidates will have strong critical thinking and problem-solving skills, a willingness to learn, and a commitment to achieving the best possible outcomes for our clients. We are hiring a new class of Benefits Advocates to join OPOC.us on Monday, April 6th, 2026. Pay Rate: $19.00 per Hour Work Shift: Monday - Thursday 11:00 am - 8:00 pm and Friday 8:00 am - 5:00 pm External Benefits Advocate Role Description This is a Customer Facing position. Duties include responding to a wide range of inquiries and unique needs surrounding all levels of employee benefits, outlining benefits and coverage available to our clients, reviewing billing and claims for accuracy, and administrative duties as required. The ideal candidate will have excellent written and verbal communication skills, a keen attention to detail, ability to maintain a positive, empathetic, calm, and professional attitude under all circumstances, and resilience and flexibility when managing the day-to-day tasks needed to support our commitment to improving lives through innovation in research, education, and service. Support your team members with exceptional intra-personal skills.
Requirements
- Excellent written and verbal communication skills, externally as well as internally.
- Strong organizational skills and the ability to document and maintain records of client interactions, transactions, comments, and concerns.
- Attention to detail and problem-solving skills.
- Computer literacy and a working knowledge of office equipment, like printers and fax machines
Nice To Haves
- Prior experience in service-related industry and client care a plus.
Responsibilities
- Responding to a wide range of inquiries and unique needs surrounding all levels of employee benefits
- Outlining benefits and coverage available to our clients
- Reviewing billing and claims for accuracy
- Administrative duties as required
- Support your team members with exceptional intra-personal skills
Benefits
- 401K with company matching.
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance.
- 8 paid holidays plus generous paid time off.
- Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
- Onsite gym and health coaching
- And most of all, the opportunity to grow and develop in a supportive and positive work environment!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
