External Affairs Mgr

PEPCO•Washington, DC

About The Position

The External Affairs Manager will focus on community stakeholder/relationship development, advocacy, and execution at the local level, ensuring alignment with Pepco’s business objectives and community priorities. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. The ideal candidate will possess deep expertise in relationship building/management, exceptional communication skills, and established relationships with policymakers and community leaders. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
7 -10 years relevant experience, with at least 5 years' experience in customer service-related areas
Well-developed interpersonal skills, including negotiation and facilitative skills
Demonstrated effective written and verbal communication skills.
Knowledge of relevant computer systems and ability to display applicable level of computer literacy
Self-motivated with ability to demonstrate independent decision-making
In lieu of degree, 9-12 years of relevant experience

Responsibilities

Establish and maintain effective working relationships with local elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-to-day and emergency response situations. Represent the Company at local council & community meetings and other after-hours official forums.
Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve local elected officials/community needs in an effective and timely manner.
Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials.
Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company.
Collaborate with cross-functional teams, including regulatory, legal, communications, and operations, to ensure cohesive external affairs strategies.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $118,400.00/Yr. – $162,800.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more