External Affairs Mgr - BGE (Prince Georges, Montgomery and Calvert Counties)

Baltimore Gas and Electric Company•Loch Raven, MD

About The Position

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose Develop and enhance relationships with governmental officials to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction. Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages within the Prince Georges, Montgomery and Calvert Counties jurisdiction for BGE. Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
7 - 10 years relevant experience, with at least 5 years' experience in customer service public policy-related areas
Well-developed interpersonal skills, including negotiation and facilitative skills
Demonstrated effective written and verbal communication skills.
Knowledge of relevant computer systems and ability to display applicable level of computer literacy
Self-motivated with ability to demonstrate independent decision-making
In lieu of degree, 9-12 years of relevant experience

Nice To Haves

Responsibilities

Establish and maintain effective working relationships with municipal, Prince Georges, Montgomery and Calvert Counties and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-to-day and emergency response situations. Represent the Company at municipal council meetings and other after hours official forums. (35%)
Provide input to corporate leadership team and other business units to shape the Company's strategic direction. Develop and execute community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects. Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers. Negotiate resolution to conflicts. Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner. (35%)
Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials. (15%)
Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company. (10%)
Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts. (5%)

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $118,400.00/Yr. – $162,800.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.