Exterior Maintenance Assistant Manager

BOTANICAL DESIGNS LLC•Seattle, WA

3d•$30 - $35

About The Position

The Exterior Maintenance Assistant Manager will lead our field operations for all exterior maintenance operations. This role is critical to ensuring service consistency, job site safety, and customer satisfaction across exterior projects and seasonal enhancements.

Requirements

Deep understanding of plant care, irrigation systems, soil health, and hardscaping installation.
Knowledge of the operation, maintenance, and repair of landscaping equipment.
Through understanding safety regulations and industry best practices to ensure a safe work environment.
Familiarity with local landscape market trends, regional plant species, and regulatory environments.
Understanding of scheduling, budgeting, and resource allocation.
Ability to lead, train, and supervise field teams and subcontractors.
Proficiency in planning daily, weekly, and seasonal work schedules for multiple crews.
Strong verbal and written communication skills to interact with clients, management, and field crews.
Capability to use computer software for scheduling, inventory management, and reporting (e.g., MS Office, scheduling apps).
Ability to resolve on-site issues (e.g., equipment failure, unexpected site conditions) efficiently.
Skills in monitoring labor hours, material usage, and project costs to meet financial goals.
Ability to perform hands-on work, operate machinery, and work in varied weather conditions.
Ability to handle multiple projects simultaneously and ensure on-time delivery.
Ability to represent the company to clients and ensure high-quality service.
Ability to analyze workflows and identify opportunities to improve efficiency and productivity.
A clean driving record is usually required for traveling between job sites.
3+ years of exterior landscaping or construction operations experience
Proven leadership in managing field crews and delivering high-touch service
Hands-on experience with exterior installs, including hardscape/softscape components
Ability to read and execute landscape plans and schedules
Working knowledge of plants, irrigation systems, soil conditions, and seasonal needs

Nice To Haves

Experience with routing software, CRM/ERP systems (Aspire preferred), and inventory tools
Horticultural knowledge and plant care expertise strongly preferred

Responsibilities

Lead and manage day-to-day operations for exterior plant maintenance
Ensure timely and high-quality service delivery across all exterior accounts with a focus on Key Accounts, such as the Amazon Campus.
Oversee scheduling, routing, and labor forecasting to maximize crew efficiency
Manage and mentor a team of technicians, crew leaders, and install specialists
Collaborate with Account Managers to ensure customer satisfaction & proactive communication
Maintain inventory controls for plants, supplies, and maintenance materials
Drive quality assurance through routine site inspections and service audits
Partner with the Sales and Design teams to scope exterior installs
Ensure full compliance with safety protocols and company policies
Monitor and improve job cost performance, productivity metrics, and operational KPIs