Extended Hours Client Representative

Vanguard • Malvern, PA

1d • $64,000 - $70,000 • Remote

About The Position

At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” As an Advice & Wealth Management Extended Hours Client Representative, you will efficiently serve our clients through phone and chat channels during non-traditional business hours. Your support will take the complexity off their plate and instill trust as they navigate their investing journey. Base Salary Range for this role is $64,000 – $70,000 based on licenses held and relevant experience (plus opportunities for annual partnership bonus after your first year and merit increases). You may be eligible for overtime and a shift differential depending on shift schedule. There is a one-time bonus upon obtaining the required licensing. If you are bringing your active SIE, Series 7 & Series 63 licenses into the role, you will receive a $20,000 licensing bonus. Training hours are 8:30am – 5:00pm local. After training, you must be able to work at least 37.5 hours per week within shifts that primarily cover overnight and/or weekend hours. Some holiday coverage will also be required. This role will be fully remote. Although this position is designated as fully remote, it is a condition of the role that you perform all your work duties from your approved home address/state. How you'll make a difference: Answer inbound calls and chats to meet the service and trading needs of Vanguard Advice & Wealth Management clients during non-traditional business hours, which may require research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions. Foster trust and reliability through consistent, high-quality service. Educate clients on Vanguard's product and service offerings to enhance the client experience and fulfill investment needs. Develop and maintain current knowledge of Vanguard's funds, services, and technology, as well as an understanding of current market factors and how they affect Vanguard's funds and products. Participate in special projects and perform other duties as assigned. What it takes: The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard's FINRA Licensing Policy by utilizing resources and support provided by Vanguard. Undergraduate degree or equivalent experience required. Commitment to delivering exceptional client service and excellent communications skills (both written and verbal). Interest in financial planning, investment advice, and wealth management (preferred but not required). Learning agility to navigate continuously evolving desktop applications and technology-based advice offers. How we will help: Choosing the next step in your career path can be a difficult decision – we are here to support you to ensure you thrive professionally from the moment you join. Our training, development, culture, and benefits are designed with crew in mind. We will provide you with: Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63. Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients. Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners. Hands-on coaching by purpose-driven leaders to help you excel in your current role, and prepare you for the next. If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time. Additionally, if you are not currently registered with FINRA in any capacity, prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations. Please note, the credit and criminal check requirement does not apply to crew who are currently registered with FINRA. Please reference the following article with regard to the licensing requirements of this position. Special Factors You should be aware this will designate you as an Advisor Access Person and carries with it certain responsibilities and restrictions. Reference the Code of Ethics Policy for further details. Sponsorship Vanguard is not offering visa sponsorship for this position. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests. This website uses "cookies" to distinguish you from other users. A cookie is a small file of letters and numbers placed on your computer or device. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and services. The cookies are stored locally on your computer or mobile device. To accept cookies you can continue browsing as normal. Or you can go to our Privacy Policy to read more information and learn how to change your preferences.

Requirements

• The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard's FINRA Licensing Policy by utilizing resources and support provided by Vanguard.
• Undergraduate degree or equivalent experience required.
• Commitment to delivering exceptional client service and excellent communications skills (both written and verbal).
• Learning agility to navigate continuously evolving desktop applications and technology-based advice offers.

Nice To Haves

• Interest in financial planning, investment advice, and wealth management (preferred but not required).

Responsibilities

• Answer inbound calls and chats to meet the service and trading needs of Vanguard Advice & Wealth Management clients during non-traditional business hours, which may require research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions.
• Foster trust and reliability through consistent, high-quality service.
• Educate clients on Vanguard's product and service offerings to enhance the client experience and fulfill investment needs.
• Develop and maintain current knowledge of Vanguard's funds, services, and technology, as well as an understanding of current market factors and how they affect Vanguard's funds and products.
• Participate in special projects and perform other duties as assigned.

Benefits

• opportunities for annual partnership bonus after your first year and merit increases
• eligible for overtime and a shift differential depending on shift schedule
• one-time bonus upon obtaining the required licensing
• $20,000 licensing bonus if you are bringing your active SIE, Series 7 & Series 63 licenses into the role
• Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63.
• Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level