Extended Coverage Carrier Representative

Covenant Logistics•Chattanooga, TN

3d•$22 - $33

About The Position

The Extended Coverage Carrier Rep will source and procure the carrier services that will physically move freight for our clients. This role will also support customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

Requirements

Ability to perform effectively in a fast-paced, high-pressure environment.
Strong multitasking and prioritization skills.
Driven and competitive nature
Ability to work independently and collaboratively.
Demonstrated negotiation skills.
Efficient understanding of Microsoft Office (Outlook, Word and Excel).
Be able to calculate transit and understand time zones.
Ability to balance competing priorities across multiple systems.
Bachelor’s degree in supply chain management, business or similar field required.
1 year of relevant work experience may be substituted for each year of education required.

Nice To Haves

Prior customer service or logistics experience highly desired.

Responsibilities

Source and procure carrier capacity to book and ensure execution of committed freight on a spot basis.
Secure Same Day Load Coverage
Negotiate rates with carriers on a spot or transactional basis to maximize revenue per load
Execute Load Tendering to Carrier
Perform Rate Confirmation Follow Ups
Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
Disseminate relevant and accurate tracking updates to internal team members.
Maintain internal and external systems with current shipment details.
Communicate load requirements to drivers and carriers to ensure successful execution.
Provide proactive communication when delays or service risks arise.
Respond to customer and carrier inquiries regarding shipment status.
Conduct driver check calls throughout the shipment lifecycle.
Ensure all load-related data is accurately captured and stored.
Track location, dwell time, and utilization for trailer pool customers.
Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
Communicate customer-approved rates when soliciting additional freight opportunities.
Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
Cross train within the Extended Coverage team.

Benefits

401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind: Medical, Dental & Vision Insurance Telemedicine Access Company-Paid Short & Long-Term Disability Coverage Health Savings Account (HSA) Company-Paid Life Insurance
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members