Express Technician

Hendrick Automotive Group•Concord, NH

1d•Onsite

About The Position

The Express Technician is responsible for identifying necessary vehicle service and performing repair, service, and/or maintenance work. This role does not have direct supervisory responsibilities. Duties are primarily performed in the service area, requiring movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. The technician may be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Regular and predictable attendance is required, with scheduled shifts potentially including evening hours, weekends, and holidays. The company, Hendrick Automotive Group, emphasizes core values such as Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. They believe their people are their most important assets, fostering teamwork, balancing family and community commitments, and empowering teammates to be leaders. The company is committed to exceeding customer expectations and continuous improvement in processes.

Requirements

Ability to perform each essential duty satisfactorily
Thorough knowledge of automotive parts and systems
Demonstrable mechanical skills and knowledge
Technical training or commensurate technical experience required
High School Diploma or GED
5+ years of work experience in Automotive
Valid Driver’s License
Basic Computer skills to utilize timekeeping system
Ability to learn parts department computer inventory and ordering system
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Regular and predictable attendance
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Ability to understand and follow technical manuals

Responsibilities

Examines customer vehicles
Identifies necessary vehicle repairs and maintenance
Estimates cost of repairs
Performs vehicle repairs and maintenance
Documents services performed
Performs services efficiently and according to dealership guidelines
Follows dealership and manufacturer service guidelines
Requests necessary parts
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned