Express Team Leader

Meijer•South Bend, IN

1d•Onsite

About The Position

As a family company, Meijer serves people and communities, offering career and community opportunities centered around leadership, personal growth and development. The Express Team Leader role is pivotal in planning, directing, and supervising team members across various store departments. This position acts as a primary mentor and coach for all team members, focusing on implementing strategies to enhance customer service, boost store sales, and ensure efficient service delivery. A key aspect of the role involves maintaining the store's appearance, particularly during prime shopping hours, and ensuring excellent product presentation in line with company standards. The Team Leader is also responsible for staffing, selection, and hiring to meet operational needs, promoting succession planning by identifying development paths, and being accountable for promotion decisions. They handle disciplinary actions and recommendations for discharge, manage departmental P&L, achieve sales targets, and control shrink. The role requires modeling exceptional customer service, communicating the 'Meijer Friendly Initiative', and ensuring thorough team training. The majority of time is spent on the store floor interacting with customers and team members to guarantee outstanding service and a safe work environment. Meijer, a multi-billion dollar retailer with over 70,000 employees across six Midwest states, emphasizes a diverse and inclusive workplace, committed to non-discrimination.

Requirements

High school diploma or its equivalent required.
2-3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
Demonstrated ability to resolve conflict and by addressing root cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times
Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Responsibilities

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Responsible for staffing, selection and hiring to achieve staffing needs.
Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
Documents and applies disciplinary actions and makes recommendations concerning discharge.
Responsible for P&L, achieving sales and maintaining shrink for the department.
Models exceptional, fast and friendly customer service.
Communicates the Meijer Friendly Initiative in all team meetings and conversations.
Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
Promotes a safe work environment.
Reliable and consistent attendance required.
Performs other duties as assigned.