Title Express Specialist

Copart•Dallas, TX

13d•$21 - $24

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Copart Remote Title Express Specialist has various roles. Responsibilities include assisting auto insurance companies with the procurement of vehicle titles and title paperwork, working with financial institutions and vehicle owners, analyzing and resolving issues related to aged or obsolete inventory, and handling and resolving high-priority or complex customer inquiries and complaints received via email. There will also be additional projects such as cross-training, assisting the training department as a Subject Matter Expert when necessary, and tracking and reporting common trends within your daily workload.

Requirements

1 plus years of office customer service experience
Education: HS degree
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize work flow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed

Responsibilities

Call queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicable
Total Loss Packets (create and send all documents per state guidelines)
Follow-up calls to owners/insureds to follow up on needed documents or corrected documents needed
Follow-up calls to Lien Holders (for documents listed above in the initial call)
Send out revised packets to the owners/insureds as needed
Will be held to the internal cycle times and other auditable criteria
Review all uploaded documents to ensure that documents are compliant per State guidelines
Launch the "Okay to Pay" to owner/insured or LH when necessary
Monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations.
Reviews and works all aged inventory to expedite resolution and file closure
May be a direct POC for Copart sellers
Other tasks as assigned by management