Express Service Representative

Lithia & Driveway•Utica, NY

2d•$35,000 - $47,000

About The Position

Our Subaru Express Service team is looking for a friendly, reliable, customer‑focused Express Service Representative . This entry‑level position is perfect for someone who enjoys helping people, providing warm and welcoming interactions, and keeping a positive atmosphere in a fast‑paced environment. You’ll be the first point of contact for our guests—greeting them with a smile, listening to their concerns, and ensuring they feel valued throughout their service experience. No advanced technical knowledge is required; we’ll provide all the training you need. What matters most is your excellent attitude, teamwork, and commitment to showing up every day ready to help our customers.

Requirements

A genuine passion for helping people and providing exceptional customer service.
Friendly attitude, professionalism, and strong communication skills.
Excellent attendance and reliability—our customers and team count on you!
Ability to work in a fast‑paced environment while staying positive.
Basic computer skills (typing, simple data entry, navigating menus).
Strong attention to detail and willingness to learn.
High School diploma or equivalent required.
Must be 18 years or older.

Responsibilities

Provide warm, professional greetings to every customer upon arrival.
Listen closely to customer concerns and ensure they feel heard and understood.
Maintain clear, friendly communication with customers about wait times and service updates.
Create a positive and comfortable customer experience from drop‑off to pick‑up.
Assist with simple check‑in and check‑out steps using basic computer systems.
Support the flow of the Express Service lane by coordinating with team members.
Maintain a clean, organized, and welcoming service environment.
Uphold Subaru’s high standards of hospitality and customer care.